Kathleen Olszewski Email & Phone Number

Batavia, Ny, Us

Veritiv Corp, Buffalo, NY, 2015-2020 Customer Account Coordinator/Sales Assistant• Collaborated as a team with sales representatives to develop and improve customer relationships• Monitored the clerical and administrative support to Sales Representatives• Operated closely with multiple salespeople to ensure quotes and orders were done promptly and correctly.• Monitored multiple vendors to ensure mill orders were delivered on time and to the customers’ satisfaction.• Primary customer service representative for Erie Insurance which is one of Veritiv’s largest accounts. Processed over 1600 orders annually for all of their printing papers, packaging products and graphic items needs.• Maintained customer inventory programs for Erie Insurance, Paper Conversions Inc. and Vicks Litho.xpedx, Rochester, NY, 2008-2015 Inside Sales Representative/Customer Service, • Purchased paper, packaging and industrial items from several vendors• Performed several customer service functions which included taking customer calls, entering customer orders in the computer, sourcing paper and other goods for customers’ quotes and orders, tracking customer orders as well as placing mill orders directly with the vendor to ensure customers receive product on time.• Researched accounts to identify key players and generate interest.• Generated new accounts through incoming sales leads.Deltacraft Paper Company, Buffalo, NY, Division of Millcraft Paper Co, Cleveland, OH, 1995-2008Inside Sales Representative/Customer Service• Liaison between many domestic and foreign paper mills and board manufacturers. • Managed many aspects of client relationships including price quotes, processed orders, made shipping arrangements, handled customer inventory, and coordinated orders with suppliers. • Maintained daily interaction with plant production personnel to ensure on-time delivery.