Direct manager of the StorySlab CS team, which integrated into Bigtincan post-acquisition of StorySlab (April 2022). Primary client contact for up to 35 customers. Continued to manage client development tasks for all StorySlab customers.

Managed development of StorySlab 10, the next generation of the StorySlab sales platform. Continued to manage client development tasks and work with clients directly on larger-scale, more complex projects, as well as indirectly managing the customer success and software engineering teams.

Primary client contact and project manager for all clients at interactive software development and marketing company. Directly managed team of customer success agents, interns and freelancers, including hiring and training. Designed and built two web pages for company products. SEO and SEM manager.

Produced web content for the MLB.com network of sites (all major league baseball team sites and http://mlb.com). Edited articles, cut photos, and integrated rich media.Produced web content for Sports On Earth (http://www.sportsonearth.com/), a news analysis site.

Primary client contact and project manager for all clients at interactive web design and technology studio.

Managed email, radio, social and search campaigns for a wide variety of clients at a direct-response advertising agency. Project manager for seven clients, including Sears Home Improvement Products and Restaurant.com. Redesigned and rebuilt company web site (http://target-response.com). Designed and coded email and banner ads. Coordinated with telemarketing and tracking firms. Project managed development, user training, and operation of two types of lead-management software.

Primary client contact and project manager for three clients, including the MetroStars (MLS; now New York Red Bulls); primary editorial contact for 14 clients, including the LPGA, Buffalo Bills and Chicago Blackhawks. Developed and ran email marketing software.