Kathleen Peach, Cfsp Email & Phone Number

Lititz, Pa

Dedicated to providing a higher level of customer service to a customer base of about 350 of our highest spending and most loyal clients.• Through intentional interaction, work to develop a strong relationship with both customers and colleagues to create a greater collaborative partnership.• Provide prompt and creative resolutions for customers to further establish loyalty to the company.• Invest in the growth and success of the team through leading development discussions, scheduling morale events, training summer interns, sharing new and developing industry trends, and sending training reminders.• Listen actively for opportunities to improve the Platinum customer experience and share feedback with the team to strategize a plan for action.• Complete all necessary vendor trainings and PKC modules and received CFSP to further industry comprehension.

Lititz, Pennsylvania, United States

Responsible for ensuring the best customer experience though live chats, emails and phones by providing friendly and efficient service.• Maintain comprehensive and up-to-date knowledge of the company site and processes to ensure customers are satisfied with WebstaurantStore no matter the issue.• Manage workload and meet daily expectations for all metrics.• Willingness to adapt as systems update, company grows, and the industry evolves.• Attended all available vendor trainings and completed ServSafe® certification to remain knowledgeable on foodservice trends andpractices.

Lancaster, Pa

• Analyze reports, trends in web traffic, competitor strategies, and keyword research to discover and utilize new content marketing and link-building opportunities as well as optimize search results.• Provide ongoing and up-to-date performance metrics with clients and regularly collaborate new link-building strategies.• Design and implement Internet marketing strategies for high-level site ranking on targeted search terms.• Schedule and maintain calendar for daily and monthly client meetings.

1033 Quentin Rd., Lebanon, Pa

• Responsible for all photographic needs including weddings, children, families, and pets.• Light to major retouching, cropping, color correcting, rights management, inputting photo credits, optimizing and uploading ofphotographs with Adobe Photoshop CS3, Adobe InDesign, and Adobe Illustrator.• Demonstrated creativity through the formatting of various publications and web site designs.

Lebanon, Pa

Managed purchasing, personnel, scheduling, order processing, and training new hires.Responsible for in-store customer service, studio and field photography, photo editing, and rights management.Conducted photo research of stock and other online databases.Photo research of stock and other online databases in all genres of photography.

Beijing City, China

Individualized instruction for a variety of learning styles within a multilevel classroom.Assisted with methodology training for Chinese English teaching faculty.Collected and analyzed assessment data to improve teaching practices.

Lancaster, Pennsylvania Area

Demonstrated creativity through the formatting of various publications and web site designs.Fulfilled many basic office duties such as answering phone calls, scheduling, and filing.Wrote creative copy for catalogs, brochures, and pamphlets.Assisted in providing photographic coverage of events and training newly hired photographers.Edited photographs and created college publications using Adobe Photoshop CS3, Illustrator, and InDesign.

Venice Area, Italy

Documented the progression of the business through photographic publications.Engaged in developing customer relationships, providing prompt assistance and direction.Served as primary graphic and formatting designer for church publications using Microsoft Word and Powerpoint, Adobe Photoshop CS3, Illustrator, and InDesign.

York, Pennsylvania Area

Photography Assistant

Bachelors, Teaching English As A Second Language

Activities and Societies: Creative Services, Yearbook.

Associates, Photography