• Implement sales plan of action: customer business reviews, presentations, proposals• Trade shows: Coordinate participation, and attend industry trade shows.• Co-travel with Regional Sales Managers and Director of Sales for key account meetings.• Corporate liaison for Field Sales team and corporate departments.• Manage opportunity pipeline in CRM.• Responsible for Distributor sales of $2.2M annually. o 2017 increase of 8.4%. o 2018 YTD increase of 14.2%

My responsibilities include managing Gift Solutions projects for Swarovski North America. In my role, I act as intermediary for the Key Account Manager and the Product Management Team in the following capacity. Generate gift ideas for the KAM to present to clients based on standard product as well as new product inquired through the Sourcing Center. Gather information pertaining to new inquiries and populate inquiry forms in order to present to PM. Maintain constant feedback in order to inform all parties regarding project status, lead times, MOQ, sample dates, mass production lead times, product feasibility, etc. Enter inquiries on the Gift Solutions Global Project file and update project status for monthly reporting. Be the counterpart to the KAM and PM by streamlining processes and acting as an Inquiry Request filter in order to do plausibility checks on projects. Manage expectations with sales teams and customers. Dispatch Inquiries to the right contact people, monitor project status, and finalize details with both teams.

Provide support for inside sales account managers. Develop new prospects and interact with existing customers, primarily by phone, to increase sales. Provide support for existing customers by answering their questions about our products, prices, availability, or credit terms. Quote prices, credit terms, and other specifications in order to offer our products to our American markets from our European manufacturing plant in Wattens, Austria. Emphasize our product features based on analyses of our customers' needs and on technical knowledge of our product capabilities and limitations. Maintain customer records using automated systems. Select the correct product item numbers and/or assist customers in making product selection based on customers' needs, product specifications, and applicable applications.Collaborate with colleagues to exchange information such as selling criteria/strategies and market information.

• Maintain customer satisfaction in a team oriented, fast paced environment • Perform returns/exchanges, solicit credit and discount product offers

Tutored individuals/small groups in Liberal Arts Math, Composition Writing, and Sociology

•Provided customer assistance for affiliated divisions and relations•Supported inside sales representatives with mechanical seal update/replacement•Sketched preliminary drawings for mechanical seal pump fit for sales engineers•Developed detailed design drawings using computer-assisted drafting (CAD), implemented engineering changes, and provided technical help for manufacturing