Kathleen Ritson Email & Phone Number

Boston, Ma, Us

Reston, Va, Us

Created and implemented a successful Global Deal Desk and Renewals process. Established guidelines within CRM to ensure accurate forecasting. Manages deal structuring and deal support, for the field organization, ensuring SLA’s are met, sales team engagement is strong, and policies are managed to. This includes all lines of business, New, Expansions, Renewals, Professional Services, Training, and OEM / Partner agreements. Participates in the New Product and Pricing committees, in the capacity of SME / advisory, and on implementation of approved changes, to the field. Directly involved with complex deal structuring transactions engaging with our sales team, to provide advisory and support.

San Francisco, California, Us

Minneapolis, Minnesota, Us

Managed Global SaaS negotiations with focus on contract renewals and expansions. Deal Desk responsibilities included reviewing contract pricing, T&Cs, analysis and suggested strategy for large and complex deals. Understood company's operations and cost drivers to improve margins on deals. Internal and external adviser on renewal topics pertaining to existing business. Performs data analysis and gathers cross-functional intel to build and execute informed recommendations that promote long-term success for Perfecto and its customers.

Minneapolis, Minnesota, Us

Developed and executed timely win/win negotiation strategies for enterprise contract renewals that maximized contract value while protecting and enhancing customer trust. Managed the Renewals and Deal Desk function in collaboration with the account team and customer success team; improved and evolved these processes as needed. Provided executive management with complete visibility to renewals and solicited executive involvement as required. Accurately maintained/updated renewals forecast.

Chelmsford, Ma, Us

Manage day-to-day activities within assigned client portfolio. Responsible for contract renewals, terms & conditions and service agreements. Scoped and provided proposals for specific technical project requirements. Client facing responsibilities with C-Level Executives; VPs; CRM, IT and Marketing Managers. Developed on-going Enrichment Training for Client Service Managers. Provided support to Account Directors and Business Development Managers.

North Reading, Ma, Us

Responsible for new contracts, support renewals, upgrades and training for North America, Asia and European Fortune 500 companies (including key world-wide accounts). Provided accurate forecasting and pipeline information to internal teams. Facilitated and cultivated relationships with CEOs, Operation & Test Engineering Managers, Engineers, IT and Purchasing Managers.

Burlington, Ma, Us

Responsible for all aspects of Marketing Communications including: Brand Identity, Tradeshows, Seminars, Speaking Engagements, Webinars, Email Blasts, Technical Writing, Publishing, Public Relations, Web Design and Event Planning.

North Reading, Ma, Us