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Kathleen Roig Email & Phone Number

Senior Customer Care Representative at OxyGo
Location: Elyria, Ohio, United States 2 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
OxyGo
Role
Senior Customer Care Representative
Location
Elyria, Ohio, United States
Company size
28 employees

Who is Kathleen Roig? Overview

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Quick answer

Kathleen Roig is listed as Senior Customer Care Representative at OxyGo, a with 28 employees, based in Elyria, Ohio, United States. AeroLeads shows a matched LinkedIn profile for Kathleen Roig.

Kathleen Roig previously worked as Customer Service Representative at Invacare Corporation. Kathleen Roig holds Computerized System Certificate from Esi Career Center.

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Email format at OxyGo

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OxyGo

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Profile bio

About Kathleen Roig

Highly skilled Customer Service Professional with 20+ years of providing outstanding interactions including gathering data, problem solving, following up and providing high touch service. Extensive knowledge of home and long-term care products and equipment. Quick learner who could easily adapt to any industry. Patient, empathetic and calm under pressure and while handling difficult conversations. Team player as well as strong individual contributor. Key areas of skill and expertise include:· Customer Relationship Building · Time Management · Oracle / SAP· Order Processing / Order Tracking · Organization / Prioritization · OnBase· Upselling & Cross-selling · Investigation / Problem Solving · Phone Etiquette· Escalated Calls · ETQ Complaint Reporting · Written & Verbal Communication· Sales Support Training Delivery · Follow-up & Follow-through · Microsoft Office

Current workplace

Kathleen Roig's current company

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OxyGo
Oxygo
Senior Customer Care Representative
orlando, florida, united states
Website
oxygo.in
Employees
28
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2 roles

Kathleen Roig work experience

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Senior Customer Care Representative

Current
Oxygo

Westlake, Ohio, United States

Aug 2024 - Present

Customer Service Representative

Invacare Corporation

Elyria, Ohio, United States

Rehab II Specialist | 2003 to 2024· Received and advised escalation calls from internal and external customers and provided resolution.· Granted authority to approve policy exceptions or special shipping arrangements to resolve customer issues.· Processed sales and quotes for products using Oracle and SAP· Supported the Veteran’s Administration (VA) providers and the sales force team by performing shipping inquiries, providing quotes, placing orders and providing product information.· Monitored multiple special email accounts, responded to inquiries, provided quotes, etc.· Assisted with recalls by ordering replacement parts, authorizing shipping returns and communicating with dealers.· Served as a trainer for sales support team, a special team for experienced Rehab Specialists selected to support the sales force.· Developed clear understating of complaint process and documented the alleged product defects utilizing ETQ system.Rehab Specialist | 2000 to 2003· Processed sales orders and quotes for both high- and low-end rehab products.· Used upselling and cross-selling skills to add to customer orders.· Fielded request for special modification for rehab chairs; checked with Specials department to see if modification could be made and followed up with provider to place order.· Reviewed faxed in orders and placed orders in the system.Coordinator | 1999 to 2000· Processed sales orders and quotes for low end power rehab wheelchairs, parts and other products.· Fielded requests for special modifications on the rehab chairs for providers, investigated and followed up.Customer Service Representative | 1998 to 1999· Answered a high volume of calls, responded to emails and faxes, and placed orders for dealers.

Feb 1998 - Apr 2024
Team & coworkers

Colleagues at OxyGo

Other employees you can reach at oxygo.in. View company contacts for 28 employees →

JD Jeremy Dean Jeremy Dean Colleague at OxygoGreater Cleveland, United States View → AO Ashley Osborn Ashley Osborn Colleague at OxygoLorain, Ohio, United States View → KM Ken Mikuls Ken Mikuls Colleague at OxygoKansas City, Missouri, United States View → FM Frank Mohr Frank Mohr Colleague at OxygoElyria, Ohio, United States View → KH Kathy Hogan Kathy Hogan Colleague at OxygoGreater Cleveland, United States View → BS Bill Simsalek Bill Simsalek Colleague at OxygoNorth Olmsted, Ohio, United States View → EP Elizabeth Palmer Elizabeth Palmer Colleague at OxygoWakeman, Ohio, United States View → BK Ben Kim Ben Kim Colleague at OxygoLos Angeles County, California, United States View → MC Marina Chel Marina Chel Colleague at OxygoParis, Île-De-France, France View → JS Jon Schultz Jon Schultz Colleague at OxygoWestlake, Ohio, United States View →
2 education records

Kathleen Roig education

Computerized System Certificate

Esi Career Center
FAQ

Frequently asked questions about Kathleen Roig

Quick answers generated from the profile data available on this page.

What company does Kathleen Roig work for?

Kathleen Roig works for OxyGo.

What is Kathleen Roig's role at OxyGo?

Kathleen Roig is listed as Senior Customer Care Representative at OxyGo.

Where is Kathleen Roig based?

Kathleen Roig is based in Elyria, Ohio, United States while working with OxyGo.

What companies has Kathleen Roig worked for?

Kathleen Roig has worked for Oxygo and Invacare Corporation.

Who are Kathleen Roig's colleagues at OxyGo?

Kathleen Roig's colleagues at OxyGo include Jeremy Dean, Ashley Osborn, Ken Mikuls, Frank Mohr, and Kathy Hogan.

How can I contact Kathleen Roig?

You can use AeroLeads to view verified contact signals for Kathleen Roig at OxyGo, including work email, phone, and LinkedIn data when available.

What schools did Kathleen Roig attend?

Kathleen Roig holds Computerized System Certificate from Esi Career Center.

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