Kathleen Rouse, Mba Email & Phone Number

Île-De-France, France

Atlanta, Ga, Us

Mountain View, Ca, Us

New York, Ny, Us

Mentor professionals in the Customer Success Industry to be more effective in their roles, achieve top results & take the next step in their careers

Proven expertise in building successful Customer Success practice that result in high growth, motivated teams, clear outcomes and strong understanding of the customer journey.

Feeding the ducks always puts Cam in a good mood. But what happens when she meets a big, mean duck who steals all the food?Parent Tips:Enjoy counting the ducks, trees and other animals in the book with your child.Encourage your child to consider what they would do if they met a big, mean duck.Ask your child what kind of food he or she would use to feed the ducks. You can find my book on Amazon.com!

Menlo Park, Ca, Us

Bristol, United Kingdon, Gb

Advisor to the Commercial Director providing guidance on organizational plan and account management framework to increase growth and customer engagement.

Mountain View, Ca, Us

Mountain View, Ca, Us

Coursera provides universal access to world-class learning. Kathleen has the privilege of leading the North America Customer Success Team ensuring our customers are achieving their goals of upskilling their workforces to improve productivity, increase employee satisfaction and retention and achieve corporate goals.

San Jose, California, Us

Maximize global customer satisfaction and value by delivering a single lens into customer health that informs our organization to take the appropriate actions. Define strategy and territory alignment between Customer Success, Sales and Professional Services to deliver the most value to our customers throughout their entire journey. Lead a team of Technical & Strategic CSMs to drive adoption of our solutions.

San Jose, California, Us

San Jose, California, Us

Leads a team of Strategic + Technical Customer Success Managers responsible for building strong partnerships with top customers and delivering value to the entire customer base through a combination of webinars and one-to-one sessions that drive adoption and improve customer education. My team are our customers' trusted advisors to guide them to be wildly successful with FinancialForce.com owning the entire customer lifecycle maximizing value to our customers.

Director of Customer Success helping to drive adoption and usage of the Findly platform.

Responsible for partnering with customers to build a self-sustaining community of customers. Establish and oversee customer adoption, training, and development of best practices to continually drive incremental value and return on investment. Understand and assess customer requirements, level of service adoption and corporate structure as it applies to the Yammer roll out and adoption process.

Responsible for partnering with customers to ensure success. Establish and oversee customer adoption, training, and development of best practices to continually drive incremental value and return on investment. Understand and assess customer requirements, level of service adoption and corporate structure as it applies to the Yammer roll out and adoption process.

San Francisco, Ca, Us

Responsible for partnering with customers to ensure success. Establish and oversee customer adoption, training, and development of best practices to continually drive incremental value and return on investment. Understand and assess customer requirements, level of service adoption and corporate structure as it applies to the Yammer roll out and adoption process.

Atlanta, Ga, Us

Leads a cross-functional team to define & execute against the enterprise collaboration strategy for Manhattan Associates.Identify and deliver enhancements to Manhattan Associates collaboration tool suite including SharePoint, Yammer and integrations with Salesforce.com.

Atlanta, Ga, Us

Establish & lead the global governance strategy to develop and prioritize the global enhancement roadmap addressing key challenges to global implementation & adoption of internal technology applications.Manage a Project Team of six employees internally and 20 employees externally for various projects in a matrix structure and a total budget of $183,000.Successfully deployed Social Collaboration Pilot with key measurable success criteria to add value to the workflow of a globally dispersed workforce.

Atlanta, Ga, Us

For 19 years, Manhattan Associates has concentrated exclusively on helping companies streamline their supply chains to achieve lower costs, higher profits and happier customers. Virtually all of our 2,000 employees focus on supply chain optimization. They work directly to bring value to our 1,200 customers through research and development, training, implementation and ongoing support.We build our knowledge of supply chain optimization every day so that we can bring our customers the best possible solutions for their needs. Each year we invest more in supply chain research and development than any other company in the world—in excess of $45 million in 2007. In addition to our many PhDs and other experts, the Manhattan Science Advisory Board brings together thought leaders and international researchers from outstanding academic institutions such as MIT, Columbia University and Georgia Tech to discuss advances in the underlying science, address new economic developments and identify fruitful areas of research. We are committed to offering the best and deepest supply chain solutions to our customers.

Your Life. Your Community. Your World

Us

As the Advertising Operations Technology Manager, I am in charge of developing the strategic direction of all automation related to the advertising sales staff. My primary projects have been to roll out Salesforce.com to sales staff and an Intranet specifically for the sales staff.

As the Network Manager, I was responsible for developing, implementing and maintaining all networking equipment for United Way of Metropolitan Atlanta and for managing the Helpdesk staff.

Us

Provided 24-7 support for the E*Trade Website and backend network to ensure successful trade transactions for users of the site and services

Gemba, Global Executive Mba

Bachelors Of Science, General Engineering/Computer Science