Kathleen Rouse, Mba Email and Phone Number
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Kathleen is known as an empathetic, inclusive and inspiring leader in technology. She brings a unique mix of skills in impactful communication and storytelling, process improvement and data-driven business practices to optimize your Customer Success practices, playbooks and organizational design. Kathleen has led high-performing Customer Success Teams at top companies like Coursera, Certinia (formerly FinancialForce), Microsoft and Yammer. She has a track-record of proven leadership and results in Customer Success and has been recognized as a Gainsight Gamechanger in 2020, President's Club Winner in 2019, MindTouch Top Customer Success Influencer in 2016 and Frontleaf Fifty to Follow in 2014.Kathleen is now an Independent Consultant and specializes in working with companies valued at $1B+ by introducing technology, repeatable processes & enablement as well as talent development strategies increasing growth, retention and performance. She also enjoys advising and mentoring emerging leaders in Customer Success through Bolster.On a personal note, Kathleen dedicates her time to her community serving as Co-President of her daughter's elementary school PTA and on the TAG DS&AI Board where she enjoys unlocking the potential of others in service of the community. She is an Elder In Training at North Avenue Presbyterian Church and enjoys cardio dance funk, cycling and playing outside with her family.Specialties: Cross-functional Team Leadership, Contract Negotiations, Team Leadership, Customer Success Team & Strategy Development, Data Visualization, Machine Learning, Yammer, Enterprise Strategy and Planning, Salesforce.com Administration, Business Analysis, SharePoint
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Founder And PrincipalCultivate CxÎle-De-France, France
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Customer Experience Independent ConsultantSalesloft Aug 2024 - PresentAtlanta, Ga, Us -
Customer Marketing Independent ConsultantCoursera Nov 2023 - PresentMountain View, Ca, Us -
MentorBolster Aug 2023 - PresentNew York, Ny, UsMentor professionals in the Customer Success Industry to be more effective in their roles, achieve top results & take the next step in their careers -
Founder & PrincipalCultivate Cx Jul 2023 - PresentProven expertise in building successful Customer Success practice that result in high growth, motivated teams, clear outcomes and strong understanding of the customer journey.
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Book AuthorCam & The Big Mean Duck Apr 2018 - PresentFeeding the ducks always puts Cam in a good mood. But what happens when she meets a big, mean duck who steals all the food?Parent Tips:Enjoy counting the ducks, trees and other animals in the book with your child.Encourage your child to consider what they would do if they met a big, mean duck.Ask your child what kind of food he or she would use to feed the ducks. You can find my book on Amazon.com!
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Customer Experience Independent Consultant, Reality LabsMeta Jan 2024 - Aug 2024Menlo Park, Ca, Us -
Account Management Strategic AdvisorChanging Social Nov 2023 - Jan 2024Bristol, United Kingdon, GbAdvisor to the Commercial Director providing guidance on organizational plan and account management framework to increase growth and customer engagement. -
Regional Director Of Americas Customer SuccessCoursera Mar 2022 - Jul 2023Mountain View, Ca, Us
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Director Of Customer SuccessCoursera Oct 2020 - Jul 2023Mountain View, Ca, UsCoursera provides universal access to world-class learning. Kathleen has the privilege of leading the North America Customer Success Team ensuring our customers are achieving their goals of upskilling their workforces to improve productivity, increase employee satisfaction and retention and achieve corporate goals.
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Director, Customer Success OperationsFinancialforce Aug 2019 - Jul 2020San Jose, California, UsMaximize global customer satisfaction and value by delivering a single lens into customer health that informs our organization to take the appropriate actions. Define strategy and territory alignment between Customer Success, Sales and Professional Services to deliver the most value to our customers throughout their entire journey. Lead a team of Technical & Strategic CSMs to drive adoption of our solutions. -
Director, Customer Success OperationsFinancialforce Aug 2019 - Jul 2020San Jose, California, Us
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Head Of Customer Success, Strategic + TechnicalFinancialforce Jan 2015 - Jul 2020San Jose, California, UsLeads a team of Strategic + Technical Customer Success Managers responsible for building strong partnerships with top customers and delivering value to the entire customer base through a combination of webinars and one-to-one sessions that drive adoption and improve customer education. My team are our customers' trusted advisors to guide them to be wildly successful with FinancialForce.com owning the entire customer lifecycle maximizing value to our customers.
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Director, Customer SuccessFindly Apr 2014 - Dec 2014Director of Customer Success helping to drive adoption and usage of the Findly platform.
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Customer Success Lead, Northwest U.S.Microsoft Sep 2013 - Apr 2014Responsible for partnering with customers to build a self-sustaining community of customers. Establish and oversee customer adoption, training, and development of best practices to continually drive incremental value and return on investment. Understand and assess customer requirements, level of service adoption and corporate structure as it applies to the Yammer roll out and adoption process.
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Senior Customer Success ManagerMicrosoft Oct 2012 - Apr 2014Responsible for partnering with customers to ensure success. Establish and oversee customer adoption, training, and development of best practices to continually drive incremental value and return on investment. Understand and assess customer requirements, level of service adoption and corporate structure as it applies to the Yammer roll out and adoption process.
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Principal Customer Success ManagerYammer, Inc. Aug 2012 - Apr 2014San Francisco, Ca, UsResponsible for partnering with customers to ensure success. Establish and oversee customer adoption, training, and development of best practices to continually drive incremental value and return on investment. Understand and assess customer requirements, level of service adoption and corporate structure as it applies to the Yammer roll out and adoption process. -
Enterprise Applications ManagerManhattan Associates Jan 2012 - Aug 2012Atlanta, Ga, UsLeads a cross-functional team to define & execute against the enterprise collaboration strategy for Manhattan Associates.Identify and deliver enhancements to Manhattan Associates collaboration tool suite including SharePoint, Yammer and integrations with Salesforce.com. -
Ets Global Operations PrincipalManhattan Associates Feb 2011 - Aug 2012Atlanta, Ga, UsEstablish & lead the global governance strategy to develop and prioritize the global enhancement roadmap addressing key challenges to global implementation & adoption of internal technology applications.Manage a Project Team of six employees internally and 20 employees externally for various projects in a matrix structure and a total budget of $183,000.Successfully deployed Social Collaboration Pilot with key measurable success criteria to add value to the workflow of a globally dispersed workforce.
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Crm Business AnalystManhattan Associates Mar 2010 - Feb 2011Atlanta, Ga, UsFor 19 years, Manhattan Associates has concentrated exclusively on helping companies streamline their supply chains to achieve lower costs, higher profits and happier customers. Virtually all of our 2,000 employees focus on supply chain optimization. They work directly to bring value to our 1,200 customers through research and development, training, implementation and ongoing support.We build our knowledge of supply chain optimization every day so that we can bring our customers the best possible solutions for their needs. Each year we invest more in supply chain research and development than any other company in the world—in excess of $45 million in 2007. In addition to our many PhDs and other experts, the Manhattan Science Advisory Board brings together thought leaders and international researchers from outstanding academic institutions such as MIT, Columbia University and Georgia Tech to discuss advances in the underlying science, address new economic developments and identify fruitful areas of research. We are committed to offering the best and deepest supply chain solutions to our customers.
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OwnerHolistic Strategies, Inc. Aug 2004 - Mar 2010Your Life. Your Community. Your World
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Advertising Operations Technology ManagerAjc Media Solutions Sep 2007 - Jun 2009UsAs the Advertising Operations Technology Manager, I am in charge of developing the strategic direction of all automation related to the advertising sales staff. My primary projects have been to roll out Salesforce.com to sales staff and an Intranet specifically for the sales staff. -
Network ManagerUnited Way May 2004 - Sep 2007As the Network Manager, I was responsible for developing, implementing and maintaining all networking equipment for United Way of Metropolitan Atlanta and for managing the Helpdesk staff.
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Network AdministratorE*Trade Financial Jan 2002 - May 2004UsProvided 24-7 support for the E*Trade Website and backend network to ensure successful trade transactions for users of the site and services
Kathleen Rouse, Mba Skills
Kathleen Rouse, Mba Education Details
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Georgia Tech Scheller College Of BusinessGlobal Executive Mba -
University Of Illinois Urbana-ChampaignGeneral Engineering/Computer Science
Frequently Asked Questions about Kathleen Rouse, Mba
What company does Kathleen Rouse, Mba work for?
Kathleen Rouse, Mba works for Cultivate Cx
What is Kathleen Rouse, Mba's role at the current company?
Kathleen Rouse, Mba's current role is Founder and Principal.
What is Kathleen Rouse, Mba's email address?
Kathleen Rouse, Mba's email address is ro****@****ail.com
What is Kathleen Rouse, Mba's direct phone number?
Kathleen Rouse, Mba's direct phone number is +165040*****
What schools did Kathleen Rouse, Mba attend?
Kathleen Rouse, Mba attended Georgia Tech Scheller College Of Business, University Of Illinois Urbana-Champaign.
What skills is Kathleen Rouse, Mba known for?
Kathleen Rouse, Mba has skills like Crm, Enterprise Software, Salesforce.com, Strategy, Project Management, Business Analysis, Saas, Leadership, Cloud Computing, Cross Functional Team Leadership, Sharepoint, Requirements Analysis.
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