Responsible for ensuring consultants provide excellent customer experience for BMW customers, meeting organisational and performance targets and leading, training, motivating and coaching consultants.Built strong and trusting relationships with BMW, influenced and collaborated to facilitate improvements in behavioural learning.Virtual Team and Performance ManagementDelivered high level of customer satisfaction through customer-centric call-handling and achieving monthly KPIs.Analysed management information to drive team performance and identify process improvement opportunities.Content creation for: systems training, product & services knowledge, compliance, determining customer needs, negotiating skills, managing disputes. Devised and implemented tests and evaluation systems to ensure quality of training and demonstrate knowledge transfer on process, product and soft skills.Training delivery on a range of technical and soft skills - 100% pass rate

Interim assignments at various companies: Led Senior Manager Workshops - designed, delivered & coached on Personal Impact and Presentation Skills.Facilitated groups for Learning to work initiative with Slough Aspire and mentored students on PhD & Master's Degree courses.Delivered Marketing & Business Research report and made recommendations for cost savings on Customer Loyalty & Retention and improvements in Employee Engagement. Process Improvement in Hospital Administration and Patient Relationship Management.

Responsible for Government Aimhigher project working in schools, mentoring and coaching children, event organisation, provided advice/guidance, achieved higher exam pass rate. P/T lecturing to Masters students during and after studying for an MBA. Guest speaker on Careers Insight Days.

Reporting to Board Director:Identified business growth opportunities and developed new strategy for hiring and retaining trainees reducing course dropouts by 5% and achieved 90% of start-up goals within 4 months.Developed funding model and bid proposal and won funding from EU and Sainsbury's.

Research, production and presentation of a weekly programme for BBC Oxford & BBC Radio Berkshire: a topical 70/30 music/speech mix with packages, news, travel, weather, celebrity guests and competitions.Research / interviewing artists & contributors. Wrote articles for the BBC Oxford magazine.Introduced a guest spot in the weekly radio programmes, and through networking and identifying new contacts, nurtured and developed new interviewees and contributors for the programmes.

Reporting to HR Director: responsible for managing all aspects of recruitment & selection.Achieved 90% success rate in filling vacancies on time, cost-effective basis within limited timescales. Developed strategies & business plans to improve hiring & staff retention which reduced turnover. Ran Assessment Centres & used SHL Occupational Tests.

Reporting to UK Executive Board with operational and project responsibility to develop a global recruitment strategy for new start-up in the City. Managed department budget of £700k, achieving savings of 5%.

Reporting to HR Director