Kathleen Smith

Kathleen Smith Email and Phone Number

Chief Operations Officer @ Man Bites Dog
Brighton, GB
Kathleen Smith's Location
Brighton, England, United Kingdom, United Kingdom
About Kathleen Smith

Executive business operations leader with significant expertise in structuring and executing far-reaching organisational change programmes in complex environments. I improve performance, create efficiencies, and reduce costs aligned to business aims โ€“ usually rapid scale, an investment event, or a planned exit. Iโ€™m known for working with owner/founders to create or enhance the operational spine of the business, driving profitability and optimising value. I help them build self-sufficient, purposeful, high performing leadership teams with a commercial edge, nurturing relationships across the business and externally to establish trust. Enjoying the troubleshooting process, and with analytical nous, I uncover the broken or sub-optimal processes and systems, challenged products and people, and operational and commercial opportunities. I am a proponent of data and RevOps, driving collaboration between teams and fostering informed decision making. I like the difficult but essential business projects standing between the business and success, and strike a healthy balance between strategy and tactics.๐—–๐—ผ๐—ฟ๐—ฒ ๐—ฆ๐—ธ๐—ถ๐—น๐—น๐˜€ ๐—ฎ๐—ป๐—ฑ ๐—–๐—ฎ๐—ฝ๐—ฎ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐˜†Creating robust operations | Organisational restructures | Operational maturation/professionalisation |Leadership development | Process design and implementation | M&A/Divestment/Due diligence |Business stabilisation and scale | Digital transformation | Corporate governance and controls | Outsourcing partnerships | ยฃmulti-million budget management | Systems selection/implementation First woman to sit on the Executive committee of the Technology Sector group of the REC.

Kathleen Smith's Current Company Details
Man Bites Dog

Man Bites Dog

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Chief Operations Officer
Brighton, GB
Website:
manbitesdog.com
Employees:
39
Kathleen Smith Work Experience Details
  • Man Bites Dog
    Chief Operations Officer
    Man Bites Dog
    Brighton, Gb
  • Omnicommerce
    Interim Consultant
    Omnicommerce Jan 2024 - Present
    United Kingdom
  • Net Natives
    Chief Operations Officer
    Net Natives Jul 2023 - Dec 2023
    Brighton, England, United Kingdom
    UK leader in digital marketing/CRM services to education and further education institutes - with significant market in US. Hired to mature operations, improve middle layer capability, deliver efficiencies, and prepare the business for an event. Six direct reports, team of 55, ยฃmulti-million budget. >> Optimised operations and value, and safeguarded clean due diligence: - Restructured operations and tech org structure- Stabilised teams and integrated with the business.- Introduced RevOps model.- Broke down silos improving culture and productivity.- Formalised Exec/SMT processes and reporting.- Established internal comms strategy.
  • Reclaw & Sillman Thomas
    Consultant
    Reclaw & Sillman Thomas Jun 2022 - Jul 2023
    Brighton And Hove, England, United Kingdom
    Providing fractional consulting services to recLAW in product development and Sillman Thomas in operational leadership.
  • Raw Group
    Chief Operating Officer
    Raw Group Jun 2021 - Jun 2022
    Ambitious fashion business experiencing significant growth, designing and white labelling for major high street retailers. Shaped the business to facilitate further growth and prepare the company to launch proprietary D2C brands. Bought rigour to the leadership team, baselined performance, and professionalised operations:>> Created senior management team and implemented structure and governance frameworks.- Enhanced decision making through data acquisition and visibility. - Matured operations and delivered consistency. Implemented SOPs.- Managed factory partners and established new entity in Bangladesh.- Undertook lease negotiations for new premises.>> Stabilised the team, structure, and embedded new processes to position for growth.- Initiated and led process digitisation programmes. Oversaw systems selection and implementation.
  • Raw Group
    Interim Consultant
    Raw Group Mar 2021 - May 2021
    Provided interim services as a senior operations leader to two companies: OmniCommerce, a data consulting firm and Raw Group above, before joining as COO.
  • Alliants
    Chief Operating Officer
    Alliants Oct 2017 - Feb 2021
    SaaS, data consulting, and professional services to the luxury hospitality market. UK and Canada. Hired to make the business stable, scalable, and investable. Ran software engineering, professional consulting, service desk, and central support functions).>> Enhanced profitability, and protected teams delivering revenue:- Professionalised and restructured sales and operations- Created forecastable revenues model- Exited low-profitability clients and zeroed in on highly profitable and high opportunity clients.>> Created a bootstrapped SaaS business:- Oversaw SaaS product roadmap, GTM, and execution.- ISO 27001
  • Alliants
    Operational Excellence Lead
    Alliants Jul 2017 - Oct 2017
    Delivered the operational excellence stream of a four pillared consulting service to Dnata, owner of Emirates Airlines and multiple travel related companies. Initially appointed as a contractor/consultant, I was soon offered a permanent position as Alliants' COO
  • Serocor Solutions Ltd
    Managing Director
    Serocor Solutions Ltd Oct 2013 - Mar 2017
    Led the company which provides IT, Finance, HR, Business Systems, Business Support, Marketing, and Legal & Compliance services to the five trading companies of the Serocor Group; a ยฃ125M turnover RPO and staffing company. >> Streamlined and led cost-out, creating a lean and efficient centralised back office servicing the group. - Reduced costs by 37% whilst improving quality of services- Increased employee engagement.- Implemented business partnering model>> Built the operational backbone to enable the trading entities to grow, scale, and pursue M&A:- Sponsored business enablement and technology projects, optimising the operational and systems frameworks.- Restructured to form centres of excellence- ISO9001 and ISO14001
  • Worksmith Limited
    Director
    Worksmith Limited Jan 2012 - Oct 2013
    Providing interim consultancy services to multiple companies in the areas of operations, systems implementation, and organisational development.
  • Aap3
    Senior Vice President & Director Of Business Operations
    Aap3 Oct 2009 - Nov 2011
    Uk & Us
    Led all non-sales and non-finance functions globally for this international managed IT services company
  • Preferred It
    Director
    Preferred It Sep 1998 - Oct 2009
    Multi-award winning, high growth, staffing and outsourcing business.- Created a lean back-office function and led due diligence and demerger of 2 businesses (2004) followed by the trade sale

Frequently Asked Questions about Kathleen Smith

What company does Kathleen Smith work for?

Kathleen Smith works for Man Bites Dog

What is Kathleen Smith's role at the current company?

Kathleen Smith's current role is Chief Operations Officer.

Who are Kathleen Smith's colleagues?

Kathleen Smith's colleagues are Anna Frances Taylor, Mary Maher, Tom Dafler, Claire Mason, Robyn Zohdy, Alice Wilson, Alison Sharpe.

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