Kate Humboldt Email & Phone Number

Guide clients on how to measure, manage and operationalize CX programs and insights to provide best-in-class customer experiences. Responsible for survey design and deployment, insight and analysis prioritization and CX strategy.Verint acquired ForeSee in Jan 2019.

Remote

Guide clients on how to measure, manage and operationalize CX programs and insights to provide best-in-class customer experiences. Responsible for survey design and deployment, insight and analysis prioritization and CX strategy.

Measure and analyze the customer experience across channels to help clients strategically prioritize investments to increase customer satisfaction. Specialize in store, web and mobile measurements spanning multiple industries from retail to finance to healthcare.

Greater St. Louis Area

Measure and analyze the customer experience across channels to help clients strategically prioritize investments to increase customer satisfaction. Specialize in store, web and mobile measurements spanning multiple industries from retail to finance to healthcare.

Minneapolis, MN

Responsible for determining product assortment for Q1 2015 to deliver $13m in sales and drive $1.5m profitable sales growth through maximized assortment based on historical item level analysisDocumented historical learnings to promote sustainable business management and strategyLed financial planning and forecasting process to establish and manage.

Minneapolis, MN

Improved margin +$6m to LY through optimized markdown planning and improved inventory allocation and management of $375m business annuallyPartnered with cross functional team to negotiate reduced costs through improved fabric leveraging; fabric costs down 2-3%, for $200k in cost savings for Spring 2014Researched guest behavior to create and implement.

Minneapolis, MN

Captained forecast process and demonstrated accountable inventory management through clear direction and improved operational process of inventory ordering and trackingMentored new hire and two interns and learned to train tactics while also delivering feedback on performance to increase effectiveness and professional growth of traineesLed analyst.

Minneapolis, MN

Proposed and executed innovative product assortment and inventory reinvestment strategy to reduce SKUs by 45% to increase investment per SKU; strategy drove +36% sales growth in denim categoryCreated contingency plans to offset sales risk and reacted to cancel $6m of inventory and save $4m in markdowns; shifted an additional $20m to increase profitability.

Notre Dame, IN

Assisted professors with maximizing teaching effectiveness through resolution of technology problems in classroomsDeveloped customer service expertise and maintained positive relationships with professors and students8 hours/week while taking full course-load and managing NCAA Varsity Cheerleading schedule

Minneapolis, MN

Collaborated with experts and analysts from all divisions of the company to identify, create and recommend strategies to increase profitability in Decorative Home divisionFormally presented findings and recommendations to senior management