• Responsible for managing plans, and budgets for IT projects - BYOD/Blackberry; CyberSecurity--RSA Tokens, HDE, Cylance, Email Migration; Artel Pipette Calibration System; Network Redesign, Watson and Analyst• Work closely with stakeholders and team members to ensure consensus on scope and direction• Developed implementation schedules defining tasks, communication, and training needs

• Analyzed requirements for Service Desk tickets.• Identified and defined reporting needs and develop related user stories and acceptance criteria. • Gained consensus with business liaisons and users and across groups.

• Defined requirements and drove solution for an equipment list management/quotation system covering seven regions using Agile methodology. • Defined requirements for suite of reports reflecting imperial and metric standards of measure and conversion to local currencies.

Project manager for: Health Touch 3.2.1 upgrade at the Bronson Battle Creek site, Relay Health Upgrade for Health Answers; LifeSpan Delta Health/AppointMate customizations.• Create, monitor, and update project plans• Facilitate and document project team meetings• Regularly update team, Information Technology department management, and project sponsors• Identify and track issues and responsible parties through to resolution; escalate for management attention as required• Identify and track risks and responsible parties through risk resolution; escalate for management attention as required• Identify impacted processes and facilitate process improvement

Responsible for:Validation activities related to an upgrade of Axeda (cloud-based service and software for managing connected products and machines ) for a large manufacturer of medical devices and equipment located in the Kalamazoo, Michigan, area. Development of Design and Configuration documentation and test protocols.Execution of test scriptsDocumentation of testing summary.

Gather and develop, or oversee the development of user stories and testing criteria for projects from users using Agile frameworkAssist with feasibility studies Develop and execute or oversee the development and execution of test plans, test cases, use cases. Liaise with business units for bug fixes and enhancementsAnalyze data needs for testing

Software implementation project managementInteract with customers to understand business requirements, convert those requirements to specifications.​Setup the system to meet business requirements of the customerInteract with the development teamSoftware testingSoftware trainingOnsite/​Offsite customer support.​

Responsible for the rapid rollout of the Clinical and Financial modules of PointClickCare (PCC) at 40 skilled nursing facilities. Also responsible for the implementation of Optima Health Care Solutions RehabOptima (ROX) system at physical therapy sites housed within 20 of the facilities and its integration with PCC using HL7 technology. ROX was previously known as GiftRAP.• Developed full-scale project plans and associated communications documents, delivered progress reports, proposals, requirements documentation, and presentations.• Effectively managed the shortened roll out schedule for PCC of 18 months to nine months for 4,000 users who had not previously embraced technology.• Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion.• Estimated the resources and participants needed to achieve project goals.• Identified and resolved issues and conflicts within the project team; analyzed resuts.• Provided support for Kronos, MS Dynamics (Solomon), abaqis, learning management system

Compiled reports, produced training manuals, researched and updated web sites, developed Standard Operating Procedures (SOPs) for manufacturing and pharma environments • Provided support to college psychology department for American Psychological Association site accreditation. Reviewed and edited study submission materials. (Jan-Jun 2011).• Improved office operations for a machining/fastener supply operation by implementing integrated accounting system (SBT). Analyzed business processes and presented methods for increasing efficiency while decreasing costs. Began by balancing general ledger, established good record keeping practices as well as benefits administration protocols. Maintained dual-system (pegboard) until well established AR/AP, PO use/tracking/pricing; payroll practices; appropriate OSHA record keeping and trained staff. Two-year project. • Administered customer service, sales, technical support, training and data input departments of a food industry software development company. Facilitated team cohesion for owners, eight employees and student interns. Eighteen-month project. • Developed and presented workshops in collaboration with a Michigan psychologist.

• Led requirements-gathering sessions with clients and third party administrators. • Analyzed and wrote requirements, data models, workflow charts and diagrams, wrote specifications.• Analyzed needs, developed and recommended alternatives for improvements to processes, customer service, products and vendors. • Developed project plans using milestones, phases and elements. Created budgets. Provided project progress through meetings and reports.• Provided leadership for software transitions.• Developed and updated protocols and procedures and documentation.• Developed and presented training for software• Developed test strategies and protocols, performed software testing and provided reports.• Created and utilized SQL queries for verification.• Utilized on-site web analytical tools to determine effectiveness of customer web pages.• Utilized Scrum and Agile validation approaches.

Ensured computer compliance with Federal Drug Administration and corporate policies and procedures utilizing a systems life cycle approach. Project work as business analyst/validation project lead included: Core LIMS, Incidents Database (IDB), 21CFR Part 11 Gap Analyses, Global Computer Validation Services (GCVS) Templates, Business Planning and Control System (BPCS), PeopleSoft, Marketing and Adverse Reaction Reporting Tools• Using systems development life cycle (SDLC), produced system documentation—validation plans, requirements, specifications, test protocols, trace matrices, validation reports, and SOPs in a controlled GMP environment using system life cycle development. • Designed and maintained intranet pages for internal departments.• Tracked usage statistics on adverse reaction reporting.• Routinely used SQL to query systems for validity purposes• Worked with business leaders, department heads and subject matter experts to attain consensus following joint application design sessions.• Used traditional “V” models and waterfall methodologies including wire frames and/or process.• Maintained and managed project progress integrating PMI and Keane approaches. • Participated in conferences, seminars, read articles from professional journals to maintain currency with corporate standards and federal regulations and provided synopses to team members.• Provided validation expertise using automated testing tools, guidance and/or training.

Developed classroom materials. Instructed courses in English Composition, Interpersonal Communication, Modern Social Problems, Eliminating Self-Defeating Behaviors, and Career Development. Demonstrated ability to ramp up quickly for teaching classes often outside of discipline of origin.