Kathleen Tyson Email & Phone Number

Blue Bell, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Blue Bell, PA

Supervise Quality Analysts across multiple lines of business specializing in health insurance for the Individual Markets at a bustling call center. Mentor & develop Team Leads and Analysts who are responsible for monitoring licensed agent inbound and outbound calls for quality, compliance, and the sales process. Report and analyze business metrics with a.

Blue Bell, PA

Supervising team of 20+ licensed health insurance agents taking inbound calls and selling Humana's Affordable Care Act/Healthcare Reform and Medicare prescription drug insurance policies.

Newtown Square, PA

Led team of Application Processing Associates handling Membership, Certification, and Registered Education Providers.

Managed team of Inside Account Management representatives handling AT&T, Tier 2 & 3 Customers, along with Distributors for Cable & Telco side of the business. Launched and led first ever inside sales campaign within Customer Operations, transforming a traditional support role into one of revenue generation. Mentored and motivated team members and managed.

Acted as Voice of the Customer, analyzed and interpreted customer feedback, worked projects that drove customer loyalty throughout the organization. Managed technical performance & delivery performance scorecards for domestic & international MSO customers. Digital Six Sigma projects (customer satisfaction related) - earned Green Belt 2006/2007.Administered.

Supervised team of international and domestic customer service representatives: 5 directly plus another 10 indirectly.Responsible for training, perfomance management, process improvements for the team/department. Served as functional lead for global export management software implementation, demand planning initiative and other special projects. Conducted.

Processed orders, returns, expedites, and handled customer service correspondence for designated international and domestic cable accounts.Accomplishments:Rotated through all international accounts and distributors; provided support to customer service regions in EMEA, Latin America, and Asia-Pacific.Trained new international CSRs as hired on account.

Handled Customer Service and international logistics in support of our Asia-Pacific distributors. Air-Shields was a manufacturer of neo-natal care equipment with worldwide distribution.

Ba, French Language And Literature

Activities and Societies: Choir, Chorus, Lambda Sigma Society, Alpha Delta Pi Sorority, Student Experimental Theatre,

Certificate In Management Essentials, Complete

This certificate program provides strategies for shaping and influencing managerial processes, with a particular focus on decision-making.

High School

Activities and Societies: National Honor Society, Marching Unit - band member, Royal Masque - musical theatre club

Certificate, Project Management

Accelerated 5 week core project management training program culminating in team presentations before panel of 3 program instructors.