Kathleen Alexander Email & Phone Number

-Supervise nine direct reports-Continue to analyze data for trends to create and recommend solutions-Training and Development-Conduct interviews for potential new employees-Monitor workload and create daily/monthly goals to reach our revenue goal -Maintain department morale by organizing team building exercises and meetings remotely-Create productivity reports to hold employees accountable for company benchmarks-Complete QA reports-Assists with scheduling tasks-Monitor workload and assignments to stay within contractual time lines-Knowledge of Attending Provider Treatment Plan forms-Reviews invoices and communicates with clients on daily basis-Respond promptly to all customer service needs-Effective communicator and provides clear expectations to each member of my team

- Oversee Bill Review Department- Report and work closely with management to keep department up to date and efficient- Train individuals on work flow- Complete QA- Knowledge of CPT Codes, Fee Schedules, and EOB Codes- Communicate with clients to ensure contractual obligations are up to standard- Maintain department morale by organizing team building exercises

- Oversee Processing Department- Report and work closely with management to keep department up to date and efficient- Respond to e-mails and case notes from escalated parties- Train individuals on work flows- Ensure department and individual's productivity meets company standards- Complete QA- Complete special projects

• Transfer/map documents to appropriate departments• Assist in mailroom for the sorting process.• Respond to emails and case notes from concerned parties• Complete projects • Front desk experience• Flexibility to work/cover different departments• Began position in the co-operative learning program in high school

Bachelor Of Business Administration (B.B.A.)

Associate Of Science (A.S.), American Sign Language (Asl)/Deaf Studies

Associate Of Science (A.S.), Business Administration And Management, General