Katie Williams Email & Phone Number

Philadelphia, Pa, Us

Acted as “Chief of Staff” for RMA’s Marketing Department - in charge of managing Marketing processes, leading long and short term projects, and “putting out fires” as emergencies arose. Worked closely with the RMA Journal Team to produce bi-monthly magazine. Proofread new issues and facilitated publishing both full issues and single articles to the web environments. Coordinated marketing projects with subject matter experts and external clients. Worked closely with Design and Content teams to organize their respective processes and manage their workloads. A member of RMA’s Web Team - updated the RMA website, developed web improvements, and assisted with solving technical issues.Worked with the Marketing Director to create the yearly budget. Then performed regular budget checkups and “stress tests” to make sure the team was staying on track. Managed Marketing’s Nexonia and Avid invoicing environments. Managed the RMA Member Forum, an online community of over 300,000 users. This included daily monitoring of new posts and comments, fixing technical issues, and helping SME’s manage their communities. Completed several long term marketing projects, including creating a Marketing Brief and identifying Content Pipeline. Maintained Marketing’s tech-stack, vendor and freelancer relationships, including contract & billing management.Monday.com expert for RMA - created and maintained project planning boards for Marketing team, as well as assisted other Departments with their boards. Created RMA Journal database of thousands of Journal articles, from 1964 to the present. Was the Marketing Department’s Team Lead for the company-wide AMS switch to Nimble systems, in a year-long project. Was also a member of the project’s “core team” in weekly meetings with CFO and CTO about project status. Monitored RMA Career Center job postings and profits. Manager of Marketing interns. Held weekly check-ins, assigned tasks, and conducted final performance review.

Played a vital role in the September 2021 launch of a new website and rebranding for RMA. Organized years of content and information and worked to keep multiple workstreams moving forward over the course of 18 months. Managed RMA’s websites using Umbraco, Ektron, ION, and Wordpress platforms. Responsible for solving technical challenges, creating, proofreading, and updating content, as well as recommending and implementing strategic and creative changes. Provided technical support to customers and staff. Regularly used various tools to provide statistical data about website performance, including Google Analytics, Google Data Studio, and Hotjar. Tracked monthly KPIs to report to C-Suite. Worked with team to manage RMA’s other web properties, including the RMA Digital Journal (a monthly magazine), and Career Center.Community Manager for the RMA Xchange, an online forum for RMA members. Provided daily content moderation and technical support for over 200,000 members.Responsible for many functions in RMA’s Association Management System (AMS), including troubleshooting issues. Edited products and events, including adding descriptions, images, and metadata. Managed customer data.Edited and uploaded RMA podcasts to Soundcloud, as well as monitored RMA’s RSS feeds to Spotify, Itunes and Google Play.Managed RMA’s Youtube and Vimeo accounts.

Community Manager for the RMA Xchange, an online forum for RMA members. Provides daily content moderation and technical support for over 200,000 members. Works with team to manage RMA’s main website. Updates content, creates new web pages, and recommends strategic and creative changes. Provides technical support to members and staff. Uses Google Analytics to provide statistical data about website performance. Manages RMA’s Podcasts. Edits sound files and uploads final product to Soundcloud. Created RSS feed to transfer podcasts to Itunes and Google Play. Responsible for web enabling articles from The RMA Journal magazine. Works with vendor to create a digital version of each month’s Journal. Additionally, uses DB/TextWorks database to input searchable data (title, keywords, summary, etc) for each article, then uploads data files to RMA’s Content Management System, website, and intranet for download. Creates and sends monthly tailored marketing emails to members.Creates quarterly Career Development Catalogue, a printed book that lists upcoming RMA courses. Manages RMA’s blog. Works with writers to create and promote new posts at least once a week. Prepares the monthly RMA Linkedin Newsletter, which is sent to over 18,000 members of the RMA LinkedIn Group. This includes coordinating with writers to produce White Papers and creating new content each month.Manages and creates content for RMA's main social media properties - Facebook, Soundcloud, RMA’s LinkedIn Company Page, RMA’s LinkedIn Group, and Twitter. Oversees RMA's YouTube and Instagram accounts. Sends surveys to members after conferences and events, as well as manages RMA’s website survey. Provided on-site technical support at the 2018 RMA Annual Conference for users of the Conference App. Made live updates to social media from the conference.

Managed and created content for RMA's main social media properties - The RMA Blog, and RMA’s Facebook, LinkedIn, and Twitter pages. Oversaw RMA's SlideShare and YouTube pages.Community Manager for the RMA Xchange, an online community. Provided daily moderation and technical support for over 200,000 members. Organized special events for the community, such as Live Chats with RMA Journal authors. Prepared the monthly RMA Linkedin Newsletter, which was sent to over 18,000 members of the RMA LinkedIn Group. This included coordinating with writers to produce White Papers, creating new content each month, and editing the newsletter.Provided on-site support at the RMA Annual Conference, as well as live-tweeting and blogging from the event.

Acted as the primary assistant to the General Counsel. Composed and edited letters, presentations, contracts, and official Board meeting minutes. Was in charge of managing RMA’s media monitoring service, compiling all mentions of the company in the press, as well as sending out press releases and answering press inquires. Was responsible for frequently updating the Regulatory Risk and Operational Risk sections of the RMA website, including coordinating a redesign of the Regulatory pages. Worked on The RMA Journal (RMA's monthly magazine) and the Young Professionals Newsletter. Contributed blog posts, promotional materials (tweets, etc), and newsletter articles. Aided with the promotion of "Broke: America's Banking System" by Richard J. Parsons, published by RMA in April 2013. Assisted with the organization, promotion, and execution of various Operational Risk events, including the annual GCOR conference in Boston; regional meetings; Bootcamps (small workshops); and audio conferences.

Assisted in historical research and layout for the book. Proofread and revised manuscript. Created the press release and helped plan the book's release party.

Assisted with layout and editorial decisions for the Spring 2013 issue of the magazine, and contributed "alumni profile" article about Sweet T's Bakery in Haddonfield, NJ. Contributed articles for Fall 2013 issue.

Ardmore, Pa

Wrote and edited articles, website copy, and business proposals for startup technology company.

Greater Philadelphia Area

Collected and organized records for litigation, including medical charts, cell phone records, and Social Security information. Acted as the primary contact for five law firms, in charge of managing multiple ongoing cases and adhering to strict timelines.

Philadelphia, Pa

Created press releases and flyers for various events and shows. Assisted with location scouting, setup, and booking.

Event Planning Assistant for the 14th International Gay and Lesbian Film Festival. Wrote contracts, hired performers, coordinated volunteers, and accommodated VIPs and other guests.

Helped organize interviews with talent. Cold called potential investors and subscribers. Maintained company databases.

Worked as the Warner Bros.' promotions representative for the Philadelphia market. Organized and ran special events and movie screenings for films such as Barnyard, Superman Returns, and a special VIP screening of The Ant Bully, which featured a Q&A session with director John Davis.