Kathleen Willott Email & Phone Number

Hi there! My name is Kathleen. How can I help you? 😊I’m a self proclaimed 'Customer Service Aficionado' happily based in the Halifax Regional Municipality.I grew up on a boat (Yes, you read that right - a boat) in the little town of Ucluelet on the beautiful West Coast of Vancouver Island. I was transplanted to Nova Scotia in 2010 and it has been home ever since! Originating from a town driven by tourism, I fell into the industry naturally. I am fueled by creating positive experiences with the use of strong interpersonal and leadership skills. I like to set an example for team members by being the best ambassador I can possibly be. When I’m not meeting and greeting, you’ll find me exploring nature, plane spotting, or working on a home improvement project (In case you were wondering, my home is no longer the floating kind). I’m an adventure seeker that loves to experience new places and new faces – my goal has always been to visit at least one new destination every year. I truly believe that one can become addicted to Tourism & Hospitality industry; The people, the stories, the places. If you know, you know. Below I have included my personal guide to hospitality success. I hope you enjoy!Kathleen’s 3 Step Guide to Tourism & Hospitality SuccessStep 1: Get in Touch with your Inner Explorer - To be a successful ambassador, you must be willing to experience things from a traveller’s perspective. This means get out there and discover your city, your province, and the world! Step 2: Fall in Love with the Product - whether it be your town or city, the beaches, the craft beer scene, the wineries, or even the hotel or airline you work for. An ambassador must have passion for what they are representing. Find that passion – better yet, find several passions!Step 3: Cultivate Compassion – Always have compassion for your visitors, passengers, colleagues, etc. You never know what kind of day someone might be having. A simple act of kindness can be enough to get someone through tough experience. Think about ways that you can practice compassion in your everyday workplace environment. You will very quickly recognize the magic and power of compassion. It is an essential tool in the Tourism & Hospitality industry, and very important for your own personal happiness too!

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  Ucluelet Secondary School

  High School Diploma