Kathleen Lu Email & Phone Number

San Jose, Ca, Us

Chicago, Illinois, Us

Dallas, Tx, Us

- Conducts daily inspections and identified 25+ light maintenance, 50+ janitorial maintenance, 20+ carpet stains and 20+ paint and patch maintenance needs monthly and addresses them promptly to minimize downtime and disruption- Responds to 10+ facility requests monthly from various departments to address their facility needs and provide timely support- Issues 10+ purchase orders, reviews 40+ invoices and tracks expenses on a weekly basis - Supports Facility Management with the development of data tracking and inventory tracking

Dallas, Tx, Us

- Provide administrative and project controls to the Project Management team in maintaining project metrics.- Processes documentation for project commitments (i.e. Agreements, contracts, work authorizations and purchase orders).- Assists with project administration deliverables (i.e. meeting minutes, budget tracking, schedule updates, move management, closeout).

Dallas, Tx, Us

- Provide support to over 2,000 employees through answering phone calls, providing knowledgeable responses to information requested, and managing incoming and outgoing packages while utilizing Google Suite- Provide excellent customer service daily to 80+ visitors, partners, and interview candidates in a timely manner, ensuring meetings are on time and customers are comfortable- Perform detail oriented lobby audits to monitor lobby compliance and create tickets as needed for building maintenance, supply orders, and temporary badge extensions for employees

Milwaukee, Wi, Us

- Greet and direct customers, visitors, vendors and partners in a timely manner, answer Google mainline calls from internal and external callers and provide a consistent and accurate response- Provide support to employees with various projects as needed: moderate to complex administrative and clerical tasks.

San Jose, California, Us

- Answer inbound calls and/or place outbound calls in a high call volume environment and work directly with members and providers to answer inquiries involving SCFHP program services and benefits accurately and completely- Follow established guidelines and resources to respond to member and provider inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner.- Accurately document and categorize all contacts and follow-up actions regarding member and provider communications and activities in accordance with established guidelines.- Appropriately handle member and provider requests through alternative channels such as e-mail, voicemail, fax, walk-in, etc. in accordance with Call Center established procedures.

San José, Ca, Us

- Providing programs with participants to empower them to live a fuller, richer, healthier life by sharing recreation and leisure experiences- Ensuring proper procedures are followed in program activities both with regard to safety and program guidelines- Conducting age appropriate activities to enhance the participants experience in those programs.

- Implementing of the Behavior Intervention Plan and skill-building strategies with clients.- Supporting parents on consultation assignments and record client’s performance on appropriate data forms.

- Customizing 50 job searches per month for students via email, scheduling appointments and coordinating with counselors to obtain student confidential paperwork and compiling monthly progress reports entailing academic activities for the Department of Rehabilitation.

- Engage Kaiser Members through the use of KP online tools in a meaningful experience that promotes and strengthens the members’ connection to their personal care team, develop and implement outreach and promotion of the new Healthy Living Center.- Connect Kaiser Members to educational services from Living With Diabetes classes to Smoking Cessation classes.

- Inputted and updated medical records, answered phone calls and pre-tested on eyes, assisted patients on eyewear selection.- Performed administrative tasks and communicated with insurance companies to process patients’ insurance claims of status.

Health Science, Services And Administration

Liberal Arts, Science, Math And Engineering