Kathlen Almeida Email & Phone Number

Vila-Seca

Processing of claims and post-sale follow-upSupport to the sales departmentOther administrative tasks inherent to the positionFiling and documentationManagement and follow-up of sales ordersTransportation managementPhone/email/chat/whatsapp support in the officeInvoicing to customers/transportsPortuguese-Spanish/Spanish-Portuguese translations

Campinas, Brazil

Assistance to all administrative sectors.Financial: Recalculation of invoices, issuance of credit notes, application of charges on invoices.Logistics: Accompaniment of installation and technical repairs, and uploading the work order to the CRM to activate the service.Sales: Correction of mistaken sales in the CRM and making a correct sale according to the customer's request; Generation of the contract in accordance with the commercial policy.Administrative: Maintenance and updating of Excel sheets with the status of the customer's request; Filling out requests for other areas involved through Microsoft Sharepoint.Customer Service: Developing a good relationship with the customer and keeping them updated on any changes in their contract.

Sumaré, Brazil

Support in software programs; support and maintenance of customer databases or email; maintenance of servers and networks.

Campinas, São Paulo, Brasil

Phone, email, and chat support; customer management, order and request management.Responsible for entering order data, processing, and recording in Oracle CRM.Resolution of incidents and complaints.