Kathy Miles Email & Phone Number

Melbourne, Victoria, Australia

Working with the KPMG Workforce & HR Advisory practice as part of KPMG Consulting, I'm responsible for leading the instructional design and development process to craft impactful learning and development solutions that enhance individual capabilities and drive organisational growth.My projects include the design and development of:• Dept of Treasury (WA): 3 courses (consisting of 24 activities, 7 nudges) for public sector CFOs on key fundamentals, budget processes and financial risk… Show more Working with the KPMG Workforce & HR Advisory practice as part of KPMG Consulting, I'm responsible for leading the instructional design and development process to craft impactful learning and development solutions that enhance individual capabilities and drive organisational growth.My projects include the design and development of:• Dept of Treasury (WA): 3 courses (consisting of 24 activities, 7 nudges) for public sector CFOs on key fundamentals, budget processes and financial risk and internal controls.• ASIC: A Leadership Toolkit and a series of 10 micro learns (Articulate Storyline) around Cyber Safety.• Arrilla Indigenous Consulting: 5 online modules (Articulate Rise) and a Facilitator Pack on First Nations Cultural Competency.• ACT Public Service: 5 micro-learns (Evolve), 5 module guides on Hybrid Leadership and a Hybrid Team Charter activity and template for ACTPS leaders.• Governing for Reform in Aged Care: 4 core and 13 elective online modules for board members and executive leadership on the aged care reforms.• KPMG Learning Services: A number of learning pathways on Diversity and Inclusion (consisting of 8 courses with a total of 81 activities, 28 nudges) and Leadership Development (consisting of 11 courses with a total of 102 activities, 30 nudges).The scope of work includes:• Creation of design templates, processes and guidelines• Scoping of pathway, course topics and learning modalities• Stakeholder engagement throughout the projects• Design and maintenance of the high level design and detailed design documents/storyboards for all learning assets in a course (e.g. eLearns, podcasts, videos, animations, instructor and virtual-led training, discussion forums, communities of practice, peer activities, manager discussions etc.)• Training and coaching of other Learning Designers working on the projects• Coordinating, monitoring and reviewing of work completed by third-party providers and internal Learning Designers. Show less

Melbourne, Australia

Consulting and contracting in the areas of learning and development, including:- Training needs analysis- Instructional design of learning solutions (online, face-to-face or blended learning)- Technical writing of processes and procedures etc.- Development of online courses using authoring tools such as Articulate, D2L, Evolve Authoring- Facilitation of trainingSome of the recent projects I've worked on include:• FLAIM - Design and development of a range of… Show more Consulting and contracting in the areas of learning and development, including:- Training needs analysis- Instructional design of learning solutions (online, face-to-face or blended learning)- Technical writing of processes and procedures etc.- Development of online courses using authoring tools such as Articulate, D2L, Evolve Authoring- Facilitation of trainingSome of the recent projects I've worked on include:• FLAIM - Design and development of a range of learning content, aids and supporting documentation around the FLAIM virtual reality Trainer and Extinguisher systems to train firefighters and emergency responders on how to safely and successfully manage emergency incidents. This role involved everything from working with clients to design custom VR scenarios to creating Scenario Facilitator Guides, Quick Reference Guides, and documenting processes in User Manuals and online support sites.• Coles - Design and development of six eLearning programs (Articulate Rise) and 25 QRGs for an internal project – Project Dolphin.• nbn – Design and development of a 4-week induction program for Customer Service & Complaints Contact Centre and a 2-week induction program for the Service Incidents Team. This included 43 training modules consisting of instructor led, online (Articulate) and blended modules. • Medibank - Design and development of an eLearning course (Articulate) to assist with the new system implementation for Palliative Care.• Christchurch International Airport – Design and development of eight Airside Safety eLearning courses (Articulate), managed the ongoing maintenance of these courses and the company’s LMS (Moodle). • ALH Group – Design and development of 35 eLearning courses (Articulate) and five videos for the gaming and accommodation departments. Show less

Melbourne, Victoria, Australia

• Instructional design work to assess client needs, and develop high level designs and e-learning storyboards for a number of large corporate clients including NAB, BNZ, Department of Education, Department of Defence, Sydney Water, Cleanaway, AGL. • Design and HTML development of 10 online courses (D2L Brightspace) for Centennial College in Canada, involving using tools such as Padlet, Flipgrid, H5P to create engaging and interactive online courses for students.

Melbourne, Australia

•Responsible for the sourcing, design, testing and implementation of a customised Learning Management System.•Courseware development of a range of e-learning and face-to-face training programs.•Development and facilitation of the ALH Management and Leadership Programs.•Management of major L&D projects nationwide.•Creation and maintenance of training calendars, training bookings and learning records.•Vendor management of external training providers.•Training, mentoring… Show more •Responsible for the sourcing, design, testing and implementation of a customised Learning Management System.•Courseware development of a range of e-learning and face-to-face training programs.•Development and facilitation of the ALH Management and Leadership Programs.•Management of major L&D projects nationwide.•Creation and maintenance of training calendars, training bookings and learning records.•Vendor management of external training providers.•Training, mentoring and management of internal ALH Trainers.•National training and development support for over 300 venues nationwide (15,000 people). Show less

Melbourne, Australia

• Managing the rollout of induction and training for all new employees as part of the Mix Clothing Range project in 52 Coles Stores.• Creation and maintenance of project documentation and databases.

Melbourne, Australia

•Project Lead for the design, development, testing and implementation of six E-Learning Courses for Cancer Council Victoria. This includes the design and development of storyboards for Employee Induction, Performance Management, Management Essentials, Privacy, OH&S and Discrimination, Harassment and Bullying.•Vendor Management of an external provider developing the e-learning courses.•Stakeholder engagement at all levels including HR, Business Unit Heads, CEO and all employees.

Melbourne, Australia

•Project lead for three New Starter Programs in Customer Care. Responsible for all aspects of design following the ADDIE model (Analyse, Design, Develop, Implement, and Evaluate) and Project Management aspects (timelines, managing resources and designers, reporting functions).•Facilitation of pilots/knowledge transfers for all projects in order to test and improve the training materials.•Mentoring and leadership of other Instructional Designers involved in the projects.•Stakeholder… Show more •Project lead for three New Starter Programs in Customer Care. Responsible for all aspects of design following the ADDIE model (Analyse, Design, Develop, Implement, and Evaluate) and Project Management aspects (timelines, managing resources and designers, reporting functions).•Facilitation of pilots/knowledge transfers for all projects in order to test and improve the training materials.•Mentoring and leadership of other Instructional Designers involved in the projects.•Stakeholder engagement at all levels including trainers and subject matter experts through to Executive Management.•Instructional Designer on Project Springboard, involving the planning, design and delivery of 20 training programs to introduce new Digital products and services as part of the Digital strategy for Sensis. Show less

New Zealand

•Working with NZ Universities to create a program of learning for disadvantaged individuals enabling them to gain access to training in order to improve their education and life choices.•Planning and creation of two 9-month programs on Study Skills and Financial Literacy including the development of all training resources and materials.•Development of a number of eLearning courses and online assessments in alignment with the NZQA standards and requirements.

Perth, Australia

•Overall management of the HR Solutions (Professional Development) Business Unit.•Development and maintenance of all training course materials, including manuals, handouts, presentations, session plans, pre & post-course work.•Design, development and delivery of training events, including discussion forums and seminars.•Consultation with clients to provide advice and solutions to current HR issues.•Conducting research into current trends in HR, and presented these to our… Show more •Overall management of the HR Solutions (Professional Development) Business Unit.•Development and maintenance of all training course materials, including manuals, handouts, presentations, session plans, pre & post-course work.•Design, development and delivery of training events, including discussion forums and seminars.•Consultation with clients to provide advice and solutions to current HR issues.•Conducting research into current trends in HR, and presented these to our clients.•Daily management of 2 permanent trainers and 14 contract trainers.•Financial planning, scheduling and management of the HR Solutions Division.Achievements:•Grew the HR Solutions division by 52% in my first calendar year and a further 104% in my second calendar year with the company.•Continuously achieved and surpassed budgets on a monthly basis totalling in over $200,000 more than estimated in 2008.•Developed, planned and delivered the Big Day In for HR, Workforce Evolution: Becoming an Employer of Choice Seminars, Employee Engagement and Generational Differences Breakfast Forum. Show less

Perth, Australia

•Coordination of internal and external training for civil, mining and plant staff, including organisation of providers, venues and materials.•Maintenance of training matrix for all staff.•Training gap analysis.

Perth, Australia

• Duty Manager/Client Liaison for Food & Beverage Team in Tentland over the Summer Carnival (involving management of functions and events).• Supervision of employees across multiple marquees.• Liaison with security personnel to maintain safety of venues.

Melbourne, Australia

•Coordination of all HR matters – including recruitment and selection, testing, induction and training, rostering, performance appraisals of all Security Officers for Chubb Security Personnel in Victoria (3000 staff members).•Management of a team of staff members up to 20.•Co-ordination of two Recruitment Agencies and two Training Organisations used to recruit and train staff members for the Melbourne 2006 Commonwealth Games.

Melbourne, Australia

•Completely set up a new food production company in Melbourne – involving the creation and implementation of systems, procedures and policies in all aspects of the business.•Co-ordination of all HR matters - including recruitment and selection, induction, training and continual nurturing and development of staff.•Management of a team of 12 staff.•Responsible for managing OH&S requirements – including creation of health & safety policies, emergency procedures, hazard management… Show more •Completely set up a new food production company in Melbourne – involving the creation and implementation of systems, procedures and policies in all aspects of the business.•Co-ordination of all HR matters - including recruitment and selection, induction, training and continual nurturing and development of staff.•Management of a team of 12 staff.•Responsible for managing OH&S requirements – including creation of health & safety policies, emergency procedures, hazard management procedures, staff training, maintaining effective records, HACCP planning and implementation. •Business Development Functions - including preparing proposals, quotations, displays, presentations and conducting initial meetings with potential new clients. Show less

•Management of 10 staff members including 2 staff based offsite. All aspects of staff management including recruitment, training, performance management and appraisals, conflict resolution.•Business development across ANZ customers.

Wellington, Wellington Region, New Zealand

•Recruitment process for all staff including telephone screening, interviewing, reference checking, performance appraisals and rostering of all casual staff.•Assisted in overseeing 28 sites in terms of operations, HR, projects.

Wellington, Wellington Region, New Zealand

Managing the temporary and permanent recruitment of the hospitality division. This included recruiting potential candidates, maintaining a talent pool of temps, business development, maintaining relationships with clients and placing candidates in positions. I provided candidates for major hospitality events around Wellington, NZ, including the Sevens Rugby, the Lord of the Rings Premiere After Party, Te Papa Exhibition Openings and Concerts. I also provided candidates for standard… Show more Managing the temporary and permanent recruitment of the hospitality division. This included recruiting potential candidates, maintaining a talent pool of temps, business development, maintaining relationships with clients and placing candidates in positions. I provided candidates for major hospitality events around Wellington, NZ, including the Sevens Rugby, the Lord of the Rings Premiere After Party, Te Papa Exhibition Openings and Concerts. I also provided candidates for standard Food & Beverage assignments at major hotels and restaurants around Wellington. Show less

Hamilton, New Zealand

•Co-ordination of company seminars throughout New Zealand, Australia, South Africa, Ireland and the United Kingdom.•Managed worldwide client and supplier databases.•Established ongoing business relationships with suppliers and hotels to establish a cost saving of approximately 10-20% in all areas.

Perth, Australia

• Managed private functions, restaurants, cafes, and bars in the role of Team Leader.• Management of staff.• Communication with management at regular Team Leader Meetings.• Assisted the Business Development Manager and Event Coordinators in the co-ordination of a range of functions and venues from restaurants to large scale weddings, conferences, balls etc.

Perth, Australia

• Recruitment & of over 1000 staff members each year for Summer Carnival.• Rostering of staff throughout the food and beverage department for race days.• Assistance with payroll.• Conducting staff induction and training days.• Set up of electronic filing, database containing all staff records, evaluations etc.• Daily communication, support and liaison with staff and Team Leaders.

Masters, Training And Development

Graduated with a High Distinction (80% or above) average.

Certificate Iv In Training And Assessment, Learning And Development

Bachelor, Education