Kathleen Noonan Email & Phone Number

Fallston, Md, Us

Baltimore, Maryland

Baltimore, Maryland Area

Student Teacher, Wellwood International Elementary, Baltimore, MD Student Teacher, Odenton Elementary School, Odenton, MD• Assessed students in guided reading using Wonders and Fountas & Pinnell.• Developed classroom management by involving students to be leaders in collecting homework for their tables.• Planned, designed, and implemented lessons based on the Common Core State Standards.• Participated in book study on restorative practices.• Participated in parent-teacher conferences.• Attended professional development training on math talk communities and the Fountas & Pinnell Benchmark Assessment System.

• Preferred resource for substitute teacher role, typically working five days a week and requested by many teachers to cover their classroom during absences.• Instructed and supervised students in elementary classes based on lesson plans in grades, K-5.• Responsible for ensuring sustained high academic achievement while maintaining a safe and secure learning environment.• Collaborated with school administrators and other teachers with regards to the education of students.

• Served as sales support contact for Managing Director and Partner.• Developed a workflow process to identify highest probability targets as prospective clients/• Compiled articles for monthly electronic newsletter and prepared reports on various topics while maintaining newsletter database.• Prepared webinar slides and follow up analysis on attendees while keeping detailed spreadsheets of attendee information.

•Administered customer contracts including the maintenance of rebates in SAP, deal end reconciliations and related financial analysis.•Performed accurate and timely payment to customers.•Supplied accurate and complete payment and contract information to management and sales field as required.•Continuously investigated best practices, identified opportunities to streamline processes, control risk, cut cost and improve customer service.•Prepared ad hoc financial analysis routinely.

•Reconciled and analyzed multiple, complex balance sheet accounts.•Researched various reconciliations monthly and validated system generated journal entries.•Prepared data, reconciled and validated the accuracy of bulk data uploads.•Logged requests sent to Vehicle Processing in order to provide a metric for department on accuracy and accountability.

•Supervisor of nine Financial Operations associates and responsible for PHH’s client billing processes.•Worked with PHH partners to develop creative solutions for client specific problems.•Billing for preliminary product introductions while maintaining system integrity and financial accuracy.•Prepared data, reconciled and validated the accuracy of bulk data uploads.•Researched various reconciliations each month and validate system generated journal entries.•On-call responsibility for monthly billing controls, critical path decisions and mailing of bills during billing weekend.

•Developed and maintained client relationships in the small account business segment.•Serviced clients in financial, consumer products, construction, fuel and entertainment industries with combined revenue exceeding $1,000,000.•Developed account strategies by incorporating Sandler Training techniques.•Compiled comprehensive business reviews for clients by conducting financial analysis, forecasting trends and recommending policy implementation.•Worked to identify possible sales opportunities and partnered with the Regional Director to implement the sale.•Researched and identified ways to increase profitability both for PHH and the client.•Provided problem solving and issue resolution for clients.•Participated in presentations for clients and prospects.

• Selected to participate in new consultative role at PHH.• Managed all aspects of the ordering process for a portfolio of Cornerstone clients.• Customized Excel reports to meet client needs.• Continued to provide high quality, individualized service.• Provided life cycle analysis on fleet vehicles to determine best practices for the client in areas such as: percentage expected on resale, average service life, running costs and maintenance costs.

• Cross-sold financial services products such as Individual Retirement Accounts, Annuities, Money Market Funds as well as alternatives to closed mutual fund accounts. • Maintained product knowledge on 75 unique mutual funds, per NASD requirements.• One of two representatives selected in the Baltimore Office to market discount brokerage services.• Coached and motivated new representatives and gave constructive feedback.• Answered general inquiries for 100 shareholders a day in a fast-paced call center environment.• Acted as an aggressive growth liaison.

Master'S Degree, Education

Mba, Business

GPA: 3.74

Bs, Business With Marketing Concentration

Activities and Societies: American Marketing AssociationDean's List, Spring 2006

Education record

Education record