Kathreen (Katy) Crowe Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

- Attend (remote) APS panel interviews producing detailed notes of candidate and panel responses with comprehensive, high quality key selection reports.- Shortlisting applications and preparing shortlisting reports.- Scheduling interviews and coordinating interview schedules.- Conducting and assessing interviews.- Completing referee checks.- Administrative assistance.- Attend interviews as an independent panel member.- Panel management: rating, process guidance, time management, technical support.

Melbourne, Australia

- Supported an overall growth of over 100% in a two year period. - Demonstrated an unwavering commitment to operational excellence in a high stakes environment by achieving a 94% DIFOT rate across a series of simultaneous; complex & critical initiatives including national distribution into Woolworths; increased distribution into Amazon; and distribution into two new export markets while onboarding both a new production partner and glass supplier and navigating ongoing supply issues because of Covid-19.Facilitated the complete relocation to a new office and warehouse.- Managed the transition from outsourcing e-commerce order fulfilment to in-house fulfilment resulting in increased customer satisfaction, reduced costs and better supplier relationships.

Bowen Hills, Queensland, Australia

- Developed and executed a cost-saving procurement and warehousing strategy, fostering stronger supplier relationships and achieving annual savings exceeding $150,000. Key initiatives included local sourcing, centralised purchasing, service level agreement implementation, efficient warehouse and inventory management, and streamlined campaign scheduling. - Managed procurement, coordinated prize home construction & maintenance, and supported marketing and philanthropic campaigns.

Brisbane, Australia

- Realised substantial monthly savings on office supplies through strategic procurement and warehouse management, along with developing an internal stationery usage SOP.- Played a pivotal role in a seamless office relocation without compromising service standards. - Enhanced building security by conducting regular access audits and instituting an improved access process.

Fortitude Valley, Queensland, Australia

- Consistently surpassed daily enrolment quotas.- Enhanced institution-wide enrolment efficiency by eliminating duplicate student records in the CRM.- Presented a compelling business case for full-time enrolment officers and authored a comprehensive training guide for new enrolment officers.

Upland, California

- Introduced a new POS and CCTV system, enhancing productivity and reporting capabilities. Achieved a 20% sales increase from 2014 to 2015.- Executed a cost-effective DIY renovation of the back office, reducing administrative workload and fostering customer interactions, resulting in $5,000 in savings.

California

- Received the "Customer Service All-Star" award, an honour presented quarterly to an exceptional employee who embodies company values and delivers outstanding service.- Opened two brand new brick and mortar stores.

California

- Successfully completed the "Future Nordstrom Leaders" program, an exclusive skill-enhancement initiative for employees preparing for leadership roles. One of only two employees selected from each store.- Acknowledged for leading the store in generating 15+ new customer accounts monthly.

Chandler, Arizona

- Achieved a 25% reduction in losses within a high-shrink department by focusing on controllable employee errors and implementing an education strategy.- Orchestrated and led an employee band for presentations at the annual "Anniversary Sale" regional conference.- Apprehended a career shoplifter, recovering over $5,000 in merchandise, including items stolen from another retailer.- Identified internal theft trends, leading to the termination and prosecution of an employee involved in theft.

Tempe, Arizona

- Substantially decreased work-related safety incidents from twelve in 2010 to four in 2011 through regular safety workshops and new hire orientations.- Successfully identified and pursued a criminal conviction in an internal employee theft case. - Consistently ranked among the top ten teams in the region for successful investigations.