Kathrine Martarella Email and Phone Number

Eagerly completing various tasks to ensure all customers and Gearfire payments employees are taken care of by providing assistance in all credit card processing areas. Equipment ordering and distributionWorks well on individual tasks and efficiently completes such tasks ahead of time.Holds knowledge of several pricing methods (bundle pricing and interchange plus) for credit card processing.Demonstrated phenomenal customer service over the phone through inbound and outbound calls.Knowledge of Authorize.net and e Processing network as payment gateways.Multitasking efficiently by receiving large amounts of information over the phone while taking notes.

Sells credit card processingExperience with cold calls / cold sellingWorks well on individual tasks and efficiently completes such tasks ahead of time.Holds knowledge of several pricing methods (bundle pricing and interchange plus) for credit card processing.Demonstrated phenomenal customer service over the phone through inbound and outbound calls.Knowledge of Authorize.net and e Processing network as payment gateways.Multitasking efficiently by receiving large amounts of information over the phone while taking notes.

Helps produce ecommerce websites for firearms dealers.• Successfully associates with several different companies to achieve a similar goal.• Managed social media marketing and website hosting for customers.• Demonstrated phenomenal customer service over the phone through inbound and outbound calls.• Satisfied and calmed irate customers on a day to day basis.• Multitasking efficiently by receiving large amounts of information over the phone while taking notes.• Professionally maintained interpersonal relationships with customers and colleagues.• Maintained knowledge of relevant information pertaining to the job requirements.• Delivered proficient training to new employees while still maintaining everyday tasks.• Successfully managed all tasks assigned, in addition to actively seeking ways to help other complete their responsibilities.

Managed productivity and workflow of staffed employees present during shiftCan productively create a labor schedule from scratchTrained newly recruited employees in proper organizational procedures and food managementOpen and close store as required per shift timeDelivered exemplary customer service by ensuring the customer be cheerfully greeted and enthusiastically assisted by preparing custom orders neatly, according to formula, in a timely mannerAnticipated needs of customers and coworkers by consistently evaluating environmentDemonstrated a thorough understanding of menu items and accurately explained them to customersCollected payment from guests and accurately and efficiently administered changePerformed Cash-In Procedure in which all forms of money, bread, etc., are accounted for during shiftEffectively adhered to proper food handling, safety, and sanitation standards during food preparation, service, and cleanup and maintained all areas of restaurant by adhering to the three-step method for cleaningMaintained consistent and punctual attendanceAdvanced in invoices and ordering from multiple companies to see that the store runs smoothly. (Shamrock, Peddlers Sons Produce, Pepsi)

Legends Bar and Grill (externship)Assisted owners with financial gain and loss by breaking down inventory/menuCreated several Microsoft excel spreadsheets including a menu breakdown by recipe, a sales report for the month, and a sales percentage and profit for each item on the menuAdvised owners of several business oriented decisions to create a profitable environmentDemonstrated regular practice of culinary skills as well as trained other employees while assisting with the upkeep of the kitchen

Seasonal: Resolved customer concerns with prompt, thorough attention to satisfaction

Administered prescripted medications to patientsAssisted in the hygienic needs of patientsRecorded behavioral logs

Open and close departments as required per shiftTrained newly recruited employees in proper organizational procedures and food managementProactively address customer needs with intuitive enthusiasm and exemplary interpersonal attentionEffectively adhere to proper food handling, safety, and sanitation standards during food preparation, service, and cleanupEducation