Kathrine Agger Email & Phone Number

Copenhagen, Capital Region, Denmark

Run employee engagement surveys and other people analytics initiaves, e.g. building reports and creating dashboards in Power BI.

San Francisco Bay Area

Customer Influence tool:- Explored and determined efficient ways to leverage SAP SuccessFactors' customer enhancement request repository (aka the "Customer Influence tool")- Collected information on the usage of the Customer Influence tool across all SAP SuccessFactors' Product Management teams and identified various process and knowledge gaps- Revamped the Continuous Influencing process and rolled out the new process across the SAP SuccessFactors' suite, ultimately improving the customer experience for thousands of unique customers and users globallyInstance Refresh Beta program:- Supported the Instance Refresh team during its beta program roll-out- Lead the onboarding of customers into the program; tasks included (but were not limited to) identifying and targeting desired customers, build out and manage all customer communication, qualifying customer instances, collecting feedback and evaluating programAudit and Reporting:- Managed suite-wide audit and reporting project- Collected and consolidated information on SAP SuccessFactors' audit and reporting capabilities, ultimately enabling knowledge sharing and improving support on all internal and external audit and reporting inquiriesSAP Analytics Cloud (SAC):- Created high-level charts based on customer support (JIRA) ticket data for product managers to leverage in order to identify issues and prioritize new features and products for their upcoming roadmapsMeeting Facilitator:- Prepared content for and lead various internal and external meetings, webinars, and workshops (including IRRs, RIWs, team meetings, enablement workshops, etc.)

San Francisco Bay Area

Palo Alto, California

Communication Intern, Global Delivery Knowledge & Process Management (June 2017 - September 2017):• Project managed Lessons Learned (LL) initiative: monitored LL documents, identified areas of improvement, designed + built new template (which was faster to complete, had 40% more quantifiable items, and was better able to extract data for analysis); presented new template to the LL committee, resulting in future implementation of various (if not all) new features • Facilitated Design Thinking workshops for organizational teams and external clients• On internship committee and project managed SAP’s Intern Appreciation Day for 145 internsLocal HR Services Intern (October 2016 - June 2017):• Partnered with stakeholders to support continuous improvement of internal processes - e.g. revised the onboarding process for SAP America’s new hires by taking a user experience research approach to the project, revamping SAP America's Onboarding Guide, ultimately impacting 1300+ new hires yearly.• Transfered UX research and design thinking principles into HR processes and projects and created a 38 paged report with more than 80 suggested onboarding process improvement initiatives based on user (new hire) experience research.• Facilitated and delivered weekly new hire orientation sessions, verified work authorizations, and ensured completion of Form I-9 for more than 250 new employees.• Audited Form I-9 records routinely, defined leave of absences, and ensured compliance with federal law for more than 170 employees. • Provided second level support with high emphasis on employee experience, positively impacting the day-to-day experience of up to 2000 employees locally and 18.000 employees at a North America level.Completed Trainings:• Copywriting: Improve User Experience One Word at a Time (2-week online course)• Search Inside Yourself: Personal and Professional Development (2-day Mindfulness Workshop)• Design Thinking D-Camp (3-day Design Thinking Bootcamp)

Copenhagen Area, Denmark

Training & Development Manager:• Built out and managed the company’s training and development program• Provided new employees with training on the job, assisted existing employees with feedback on their performance, and trained new T&D managers• Reported to CEO with process insights and opportunities to improve the company's operations and strategy (e.g. initiatives that might reduce turnover, simplify and streamline processes, etc.)Content Writer:• Worked swing shift (12-5am) writing e-commerce content • Assessed the most critical information of each deal and simplified it in a short description to include in the add• Identified potential customer segments and used rhetorical strategies such as storytelling to reach desired target groups• Completed up to 120 adds during a five hour shift, reaching thousands of end customers

Copenhagen Area, Capital Region, Denmark

• Private Daycarer, Municipality of Copenhagen (2011-2015)• Nursery Assistant, Vuggestuen Guldberg (2010)• Nursery Assistant, Børnehuet Skovmosen (2008-2009)

Master Of Science (Msc), Industrial And Organizational Psychology, 3.97

Bachelor Of Science (Bsc), Psychology

Information Management

Psychology