• Collaborated with Property Manager in overseeing all operations including marketing, leasing, rent collection, and maintenance for 180 properties • Directed the maintenance coordination team to resolve tenant issues, resolving over 30 maintenance requests each week, while maintaining a tenant satisfaction rating of 96%. • Designed and developed advertisements and marketing for all properties using the property management software, PropertyWare.• Processed and managed all property service requests in Propertymeld, and updated tenant contact information, researched past due invoices, and set up new vendors in Propertyware

• Created and designed business profiles for a website dedicated to highlighting sustainable tourism and promoting environmentally friendly businesses. The project involved photoshop, HTML coding, and web design, leading to the launch of the ecofriendly travel guide, and travel booking site. • Reviewed and edited HTML in Squarespace website developer and WordPress to generate efficient and creatively compelling website profiles creating an online catalog of eco-friendly companies.• Collaborated with CEO and Sales Project Manager to gather requirements from client, ensuring the accuracy of each business profile.

• Successfully supported all departments, including all employees and outside contractors, coordinating high volume of calls and online services. • Identified process inefficiencies and spearheaded the development and implementation of new administrative policies, procedures, and documentation • Lead a team of 4 through an enterprise-wide project tracking and customer management software system transition. Project included requirement collection, research, custom development, testing, and implementation planning. • Increased company’s online presence by building and editing basic frames for company website and social media pages leading to a 50% increase in clientele • Coordinated scheduling, processed estimates and invoices, and ensured all requirements were met by maintenance technicians for clientele throughout each property maintenance request.

• Managed 10 bar staff members, coordinated work schedules, conducted daily/monthly bar inventory, ensured regulatory compliance by the Ohio Department of Health, while maintaining high-quality customer relationships. • Provided orientation and training to all bar team members while ensuring top sales and peak customer service, perfecting ability to multitask while working at a fast pace.

• Supervised three front desk associates, managed work schedules, and client appointments, supporting 17 stylists while ensuring comprehensive customer service for over 250 weekly clients. • Tracked, reported, and maintained earnings and inventory for stylists and owners • Managed facilities staff throughout all closing duties ensuring the salon was thoroughly prepped and cleaned for next business day.

• Coordinated and scheduled client appointments for 8 stylists while providing excellent customer service to over 175 weekly clients.. • Developed and implemented new selling procedures to maximize sales across team, which resulted in a 15% increase in weekly sales. • Managed 5 social media accounts and websites including Facebook, Twitter, Instagram, Squarespace, increasing brand awareness, engagement, and traffic. • Designed and managed online visual marketing logos and graphics using Canva, Adobe Photoshop, and Adobe Lightroom to increase company’s digital presence and traffic.