Kathrin Rieder Email & Phone Number

Munich, By, De

Munich, Bavaria, Germany

Munich, Bavaria, Germany

Technical and disciplinary management of the organization Academy for customer and service training• Definition of the roadmap for the area of e-Learning within Thinkproject Academy, its digital portfolio and strategy• Commercial management of the Academy organization including budget planning• Definition and assignment of international Learning projects and programmes• Management and optimization of platform integration developments• Digitalization and optimization of processes within the Thinkproject Academy• Selection of new digital education solutions• Expansion of the methodological portfolio, especially with regard to digital possibilities• Close collaboration with the P&C department for overall onboarding of new Thinkproject employee

München, Bayern, Deutschland

Supervise international eLearning projects in terms of conception and consulting• Develop, design and implement new educational products (online & blended) • Support all stakeholders in the use of the Thinkproject Academy platform • Project-based creation and design of eLearning content using Articulate 360 • Administrate and maintain the Thinkproject Academy platform• Maintenance of interfaces and APIs of internal and external software

München Und Umgebung, Deutschland

- Introduction and support of the "LMS incl. eLearning Studio & Platform" project- Conception and design of eLearning content- Conception of blended learning- Supervision, consulting and coaching of employees and managers- Cross-location budget responsibility

Munich And Nuremberg Area, Germany

- Developing & conducting training programmes according to the hotel strategy to meet learning & development needs- Analysing learning & development needs of the hotel and preparing annual training plans based on business needs- Coordinating & monitoring departmental three month rolling training forecast- Advising & assisting the management in achieving specific learning & development objectives- Revising & updating excisting training programmes- Creating & introducing new training programmes & workshops- Monitoring learning & development needs according to the performance & development reviews- Assisting in regional training activities & projects as required, i.e. Training & Development Toolkit for Germany and for Northern & Central Europe- Conducting bilingual Leadership Development Programmes for Department Heads in Europe

Dubai

- Creating, supervising and compliance of the Individual Development Plan for the whole hotel team (including Department Head Level in coordination with HR and General Manager)- Recruiting, interviewing and hiring Management Internships- Developing and delivering of Leadership Training to Junior Leaders- Conducting trainings and seminars for the Management- Evaluating and summarizing of performance appraisals of the whole hotel team- Creating of the annual training plan including companies needs and employees performance appraisals results- Creating the L&D Budget according to the company and country requirements- Certifying of On Job Trainers- Lead, mentor and supervise the departmental trainer team to ensure optimal performance in the achievement of business objectives and key deliverables- Build and maintain effective and professional relationships with external service providers- Support and cooperation with the HR Department

- Developing, designing, delivering and implementing L&D programs, tools and processes across the Hotel group to meet organizational and employee development needs- Diagnosing, design, implement and deliver companywide training needs analysis (TNA)- Supporting external and creating internal auditing requirements and ensure systems are in place to ensure audit compliance.- Updating and maintaining of Talent Database- Ensure L&D related policies, procedures and guidelines are kept up to date, including annual review, and the creation and implementation of new policies and associated documentation.- Organizing and participating of Charity Programs for the hotel team- Attending of daily Department Heads meeting- Leading Manager on Duty Shifts- Motivating and supervising Cross Trainings and Cross Exposures within the Hotel group- Identify opportunities to improve the effectiveness and efficiency of L&D through the creation and implementation of standardized processes, tools and solutions

- Responsible for smooth operations at reception and booking office- Working with the EDV systems, special with reservation system, bookingoffice and front desk- Managing revenue, control room availability and responsible for anoptimal occupancy- Supervision of all booking channels for prices and availability, includesthe hotel intern booking channel, also in charge for price parity- Supervision of single fair and group reservations during check-in andstay- Coordinates of VIP bookings after management approval- Check-in and check-out including guest service- Responsible for the front desk cash system- Telephone Operator- Generating and negotiating room prices and initiate final approvals- Executing and managing new systems according to the set schedules- Manage a skilled team consisting of reservations agents and apprentices- Planning and organizing events within the banquet department- Generate correspondences for rooms, events and business letters

Reception/ Reservation- Answering calls and e - mails- Writing memos, Official Letters- Preparing Quotations- Preparing Invoices- Translate official letters for the hotel- Check in / check out- Guest welcomeHousekeeping- Room cleaning- Room services- Room inspections- Laundry services- Minibar services and inspections- VIP Room preparationF&B- Breakfast services with production of warm breakfast dishes- à la carte services in a 170 seat restaurant- Banquet bookings and services up to 300 persons- Sommelier services- Responsible for events of up to 150 persons- Planning and organizing of events- Serving drinks and meals to guests

Business Economist For Hotel And Catering, Hotel, Motel, And Restaurant Management

Personal & Business Coach (Eca Zertifiziert)