• Established connections with local theatres including Second City, iO, Atheneum, and Annoyance handled rental bookings, contract negotiation, and event marketing.• Organized and oversaw auditions, scenic and sound design, budgeting, and coordination with directors and cast• Created programming for Chicago Sketch Comedy Fest, Bentwood Comedy Fest, 24 Hour Sketch Comedy Competition, and NY Comedy Fest

• Drove revenue growth and achieved 125% of annual sales goal, and optimized operations for multiple departments’ programming for 20+ locations by fostering sustained relationships with stakeholders and leadership • Elevated operational excellence by driving company KPIs and analyzing progress towards metrics such as shrink and fulfillment, and reached 100% compliance with purchasing tools.• Educated Team Leads in maximizing efficiency and productivity through software trainings. • Facilitated the timely resolution of operational issues through partnership with program owners.• Acted as project lead for many key department projects– overseeing deadline adherence, budgeting, and liaising with stakeholders and external partners.

• Managed operations for a high-volume 25-person department that routinely generated $200K per week • Increased profitability 20% annually by implementing new purchasing and inventory processes, troubleshooting profit loss areas, strategic scheduling, improving employee retention, and effectively training staff• Mentored and developed 10 team members in to leadership positions within the company• Improved regional performance by visiting underperforming sites, and training on better purchasing practices, reinforcing compliance to regulations, and provided empathetic performance feedback• Trained team members on building relationships and frequent communication with repeat customers for retention

• Onboarded and trained incoming team members on standardized processes, cash handling, and proper customer engagement.• Created training resource that included industry best practices and educational information to improve engagement.• Taught monthly educational classes to the public to attract interest and increase sales. • Traveled to international department locations to coach staff on compliance and create efficiency.

• Increased customer retention through follow-up post-event with group sales leaders, subscribers, and single ticket purchasers.• Accurately executed ticket sales in a high-volume per staff member environment.• Coordinated with Stage Management and Box Office on seating holds and patron information to ensure efficient and smooth front-facing operations.

• Stewarded large group purchases and negotiated creative options and quick follow-through for special requests.• Raised ticket sale revenue by establishing and maintaining strong rapport with new and existing patrons, and leveraging industry and competitor research and new marketing tactics to build the theater's customer base.• Streamlined processes and managed ticket donations to other Houston nonprofit organizations.

• Appeared in the premiere production, Red Light Winter• Assisted in press materials, social media, and marketing

• Helped teach basic acting skills to young actors from the ages of 8 to 13• Organized all props, costume, and set needs for all final productions• Led warmups and improvisational exercises to better focus students for rehearsal

.• Crafted press releases and created mass emails to promote upcoming shows and events.• Assisted with National Alliance on Mental Illness (NAMI)/Stages Theatre partnership programs..• Drafted and edited all artist, designer, and staff information for programs and marketing/PR.

• Created and managed 3+ new social media accounts (FB, Twitter, Instagram) and handled all content creation.• Drafted and distributed weekly promotional emails to patrons, prospects and media• Worked box office during events; taking reservations, handling money, responding to questions via email and phone

• Coordinated and designed all drama programming for the summer terms• Directed all end of term final performances