Kathryn Roach Email & Phone Number

Peachtree City, Ga, Us

Atlanta, Ga

• Installed, maintained, and monitored hardware and operating systems for an enterprise footprint of 5000+ systems across country. • Provided 24/7 on-call support on a rotating basis.• Experienced with Linux troubleshooting with a focus on performance tuning and optimization. • Led compute lifecycle project by overseeing approvals, project management, reporting, and weekly status updates. • Recognized as the Oracle Exadata SME and cultivated another Exadata SME through peer-to-peer learning. • Provided operational support using Ansible, Satellite, Puppet, Zenoss, ServiceNow, JIRA, VMware vSphere, PowerShell, MySQL, Cisco Intersight, and Dell OME. • Conceptualized a unified engagement model for customer requests in ServiceNow for Linux team and compute lifecycle project.• Directed day-to-day operational functions of the Linux team and acted as liaison between onshore and offshore team allowing initiatives to progress efficiently while keeping SLAs and metrics on track.• Collaborated with multi-functional teams to create organized decommission and refresh workflow processes in JIRA and ServiceNow as a part of overall server digitization effort.• Evolved day-to-day dashboards for tracking trouble tickets, grow delivery, and lifecycle activities in JIRA and ServiceNow.• Directed an effort within team focused on continuous improvement of documentation, standardization of procedures, and optimization using automation. • Improved asset management and coordinated data enrichment effort.

Greater Atlanta Area

• Managed multiple Symantec NetBackup master/media server environments, EMC Data Domain appliances, Oracle ZFS 7400 series backup storage appliances, and EMC Avamar grids for 3000+ enterprise servers.• Deployed systems across country running RHEL 5.x and installed/provided application support of HP Storage Essentials tool for storage resource management. • Recognized as the Oracle ZFS SME. Deployed several systems for business-critical initiatives including Oracle Exadata and RMAN backups, handled performance tuning, and planned for capacity management and code updates. • Managed data protection environments to ensure integrity, performance, accessibility, and recoverability of data.• Forecasted growth using trending and analysis as well as capacity management for ~10 petabytes of enterprise data protection infrastructure.• Developed, reviewed, and edited all internal department documentation.• Defined enterprise data protection requirements and standards for company-wide projects.• Collaborated with service owners to troubleshoot and tune for system and performance problems.• Led project planning activities, design meetings, architectural reviews, and technical team meetings.• Performed disaster recovery testing and established procedures using replication and NetBackup storage lifecycle policies.• Analyzed and remediate backup errors and implemented long term preventative measures.

Alpharetta, Ga

• Supported a 5-8 person infrastructure design team. • Created and tracked enterprise change request tickets and work packages for procuring, installing, or decommissioning virtual and physical servers.• Collected technical specifications and facilitated build and deployment of 700+ virtual and physical systems.• Conducted weekly infrastructure design meetings to evaluate upcoming projects and deployments and preserved all current and archived designs.• Produced process documentation for role and established change management ticket templates.