Kathryn Bencid Email and Phone Number

In charge of the production department.Printing all the daily orders (preparing them to be packed and shipped).Customize all our orders (customizing our buyer’s needs, such as; size requests, color requests, cancellations, etc.).In charge of the customer service department (addressing concerns with orders, providing technical support to all our buyers, responding questions, customizing requests, tracking orders, expediting orders, etc).Answering emails (customer service)Supervising the shipping department (managing the way our orders are going to be packed and shipped).Listing new products.Managing Chanel Advisor (platform used to list all our products in different selling markets such as Walmart, eBay, Amazon, Wish, Shopify and others).Taking and editing pictures of the new products to be listed online.Editing pictures of all listings as to make them more appealing to buyers.Analyzing selling strategies to make our products attractive for the buyers (comparting prices with different markets, making competitive tittles. Organizing inventory of all products.Managing excel sheets.Revising old listings to make them profitable (reviewing prices, tittles, pictures etc).Training new employees in all office related tasks (standard office skills, customer service and how to list new products online)Editing professional pictures with photoshop.In charge of social media (Instagram account, managing posts, responding comments, creating new posts, etc)Manage orders cancellations and refunds.In charge of the returns department (Receiving the returns, evaluating the conditions in which the returns/products where received, processing them and issuing all the refunds to our clients).

In charge of managing the companyManaging all social media accounts. Making sure that all questions and comments are answered and taken care off.Dealt directly with all clients assuring that all of their requests and needs were taken care of.Managed the billing of the company, including investments, orders, estimates and costs.Managed all the company’s inventory.Took pictures of all the foods and arrangements we prepared for our clients.In charged off the events department. Setting up all the special events, including decorations and arrangements along with all the catering (food).Created all the menus of the company (Both graphicly and content wise).Managed all public/client relations.Hired employees for the company.Develop strategies for company growth.In charge of the marketing of the company.In charge of the company’s accounting.Supervised all the orders making sure everything was perfect and ready to be delivered to our clients.Arrange, organize and schedule all pick-ups and deliveries of our orders.

Initial position as an event planner. Ascended to account assistant in the administrative department and promoted to administrative assistant of the CEO of the company. Responsibilities included:Collecting outstanding commissions.’Human resources (Employees attendances, tardiness and absences). Accounting duties and responsibilities.Follow up with late payments.Additional Responsibilities included:In charge of agendas, schedules, organizing a variety of activities, scheduling events, creating ideas, among others.Customer service (answering phones, transferring calls, helping our clients attained desired outcome, sending/receiving email amongst others).Schedule meetings.In charge of the “Happiness department” (planning employee’s birthdays, arranging special occasions, hosting breakfasts and lunches for the hotels or partners coming in for insight office). Running errands outside the office (Bank deposits, payments).

Worked at “La Casa de las Banderas M.D. Bendayan & CIA Sucre CA; supervising and being general manager of the production department and graphic design. Also supervised much of the administration department.Responsibilities included:Executive assistant of the CEO of the company.Running all CEO errands.Organizing the CEO agenda, meetings and tasks.In charged of the graphic and digital design department.Editing designs/projects for customers.Supervising projects.Supervising employees and making sure they are all doing their jobs properly.Managing the HR department.In charged of the events department (organizing corporate breakfast and lunches).Designing the year calendars.In charged of social media accounts.Dealing with some of the clients making sure all their requests and needs are taken care of.Arranging clients and staff meetings.Leading office meetings on how to improve their works strategies.