Assist project managers in the execution and coordination of vehicle graphics for a large retailer on an ongoing, large-scale project.Initiated the creation of reports for items that are frequently out of stock, coordinated their safety stock with sales, and ensure inventory is sufficient for future jobs.Coordinate delivery of third party goods with vendors across the country.Create requests for replacement items that are misplaced or damaged.Attend team meetings to ensure the flow of installation and delivery and to raise items with project managers that may have been overlooked in rapid-fire email conversations.

Managed a team of 3-6 peoplePoint of contact for all large accounts with over $5,500 in annual revenueProvided daily insight into customer service and order entry operations to department directorModified antiquated filing and helped transition to digital invoicing for sister company, Geyer Instructional ProductsTook initiative and created a processes and procedures handbook for answering phone calls, emails, processing orders, RMAs, refunds, credit card payments, and diffusing difficult situations

Managed CRM database of new and current clients for all of their award, recognition, and retirement gift needs including non-profits and online retailers such as Amazon and eBayCreated custom award programs based on employee tenureWorked alongside outside award manufacturers and engravers to meet all client needs

Began as a team member and promoted to sales supervisor in 2017