Kathryn Carr Email and Phone Number
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Influential and thoughtful HR professional with Employee Relations expertise and in-depth knowledge of current ER legislation and best practices; dedicated to leading with care and empathy in mind and endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. Aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers. Proven leadership track record with a solid experience in leading global teams; dealing with a wide range of complex grievances and disciplinarians with a thorough understanding of dispute resolution and compensation administration. Demonstrate the ability to navigate successfully within ambiguity with multiple priorities in a dynamic, fast-paced, changing environment. Project planning and implementation skills, strong people and influencing abilities; proven organizational skills with the competency to influence across all levels. Key highlights include:• Played an essential role in handling the increasing number of mental health cases during the pandemic and also gained the ability to provide a listening ear and be a resource of support without focusing on “fixing” the problem.• Curtailed the overall number of vendors and streamlined the remaining active vendors to benefit those vendors who were more successful at assisting with contract staffing by revamping the vendor staffing program.• Remained on the cutting edge in managing the visa process for contractors on various work visas to ensure compliance.Skills: Strategy Planning & Development • HR Management • Employee & Labor Relations • HR Programs, Policies & Procedures • Talent Acquisition & Management • Employment Law & Compliance • Immigration Requirements • Benefits & Compensation • Performance Management • Employee Engagement • Staffing & Recruitment • Stakeholder & Vendor Management • Negotiation • People Strategies • Training & Development • Conflict Resolution • Presentation & Communication Skills • Team LeadershipTechnical Skills: Service Now • Workday • Bullhorn • Taleo • Microsoft Office
Fidelity Investments
View- Website:
- fidelity.com
- Employees:
- 10
- Company email:
- Johrenk7@gmail.com
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Employee Relations DirectorFidelity Investments Apr 2020 - PresentBoston, Ma, Us•Strategic consultant to the HR Leadership Team and SME in providing advice to HR peers and business leaders on all Employee Relations & HR Compliance policies and procedure issues.•Guide, direct, and coach by developing, delivering, and managing training programs on various ER policies and programs.•Lead the development and implementation of an ER framework for all key ER activities, including grievances, sexual harassment or other discrimination claims, threats of violence, hostile work environment, absence and performance management, etc.•Carry out investigations involving policy infractions enterprise-wide; lead the debriefing process with BUHR partners, management, legal, and security to develop conclusions and make recommendations about specific issues/cases.•Operate as a key point of contact for senior leadership on employee relations issues, address employee disputes, and coordinate responses to issues ensuring accurate and consistent information.•Design and ensure implementation of the Employee Relations strategic vision and identify trends/themes and patterns of issues, raise them with appropriate HR partners.•Lead grievance and disciplinary investigations and perform follow-up activities or conversations.•Offer advice to all levels of management on the potential employee relations implications & risks arising from business decisions.•Represent the organization in meetings and negotiations with the employee and thoroughly conduct the investigation and reach the best outcomes for the organization and employee.•Cultivate and foster relationships with BUHR partners and all levels of management to understand the overall business priorities and business unit-specific policies and practices.•Advise and mentor managers and employees at all levels and other stakeholders on behavior during corrective action, investigations, and administering corrective action or other activity to resolve employee performance or behavior concerns.
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Director, Vendor RelationsFidelity Investments Jul 2019 - Apr 2020Boston, Ma, Us• Owned the overall framework for identifying key vendors and oversaw the overall cadence in managing vendor relationships.• Provided inspirational leadership to guide teams toward operational excellence. Directed, motivated, and developed staff maximizing their contribution, professional growth, and their ability to function effectively.• Built and managed relationships with Fidelity TalentSource vendors from initial vetting to contract termination as needed.• Participated in the development of risk frameworks accounting for sensitivity to and tolerance for identified vendor risk types.• Identified and supported various process enhancements; reformed vendor program to reduce one-off vendor partners and increase quality candidates submitted by vendor partners.• Served as a point of escalation for vendor issues and disputes, and troubleshot all vendor problems as well as provided oversight to vendor audits where required. • Collaborated with the counsel and immigration team in improving documentation for vendors with H1b visa candidates and mitigating business continuity issues due to USCIS requirements.• Partnered with other departments to track & report on vendor financial viability, business continuity, and regulatory compliance.• Enabled relationship health, set strategic direction, and coordinated all vendor management tasks inclusive of working with external vendors and internal Fidelity TalentSource employees.• Established and monitored outcome-focused vendor performance metrics and scorecards that link directly to business initiatives and value expectations of stakeholders and build them into every critical contract.• Built online dashboards and reporting to track ongoing performance and measure, report, and evaluate vendor performance. Ensured compliance with due diligence, risk assessment, and continuing vendor monitoring are being accomplished.
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Hr DirectorFidelity Investments Sep 2007 - Jun 2019Boston, Ma, Us• Partnered with the HR leaders and the legal team in providing ongoing guidance on general performance issues, corrective actions, basic policy violations, involuntary exits, and other bespoke/non-standard employment matters to support the business.• Conducted investigations in response to escalations as a first point of contact for contract employee‐related issues in NC location. • Onboarded all new associates and interns in the NC region – with a current population of 500.• Reviewed and ensured compliance with the H1b vendor associate program.• Offered definitive direction, interpretative guidance, and support in the development and facilitation of training on a variety of employee relations topics including performance management, co‐employment, corrective action, harassment, EEO, etc.• Provided investigation case and issue trend data and actionable feedback to management and HR Business Partners to efficiently mitigate risk for both Fidelity and Veritude. • Worked in close partnership with the team to escalate allegations and carried out intake meetings with employees and managers to help resolve concerns, address performance issues, and work through escalated complaints or issues.• Administered the immigration onboarding process for all new hires in the assigned regions both Veritude and Contingent other.• Functioned as the centralized liaison for all visa renewals across 6 regional locations.• Identified barriers and handled high‐risk or highly sensitive issues (i.e. sexual harassment, threats of violence, discrimination, etc.).• Delivered Ad-hoc reporting and trend analysis to aid in employment practices; reported to senior management on risks/trends.
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Staffing ConsultantFidelity Investments Apr 2005 - Sep 2007Boston, Ma, Us• Entrusted with the liability for staffing over 1200 call center representatives while managing the client relationship and employee population including, but not limited to, performance management, hiring, coaching, development, and resource allocation.• Guaranteed the availability of qualified temporary employees to meet current as well as anticipated needs by developing and employing an effective recruiting strategy.• Formulated and executed programs and initiatives to strengthen relationships and ensure retention and redeployment.
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Client ServicesIjp Jul 2003 - Sep 2004•Internet recruitment of Financial, Retail, Engineering, Insurance, Staffing, and Medical Professionals for clients including BJs Wholesale, LTX, Ultrasource, and BU Medical.•Primary interface with clients; identify and define staffing requirements.•Post positions qualify resumes received from postings, and Internet research to establish alternate sources for candidate search.
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RecruiterVolt 2004 - 2004Buffalo, New York, Us•Source, Interview, evaluate, conduct reference, and background checks of potential employees.•Administer performance warnings and termination of employees as needed. -
StaffingTac Worldwide Mar 1997 - Jun 2003Cincinnati, Ohio, Us01/2003 - 06/2003 Business Analyst•Implementation of Call Center Program at Starwood Hotels and Resorts Northeast reservation center.•Conduct needs analysis of client situation, gather information, and develop project plans.•Identify best practices for program implementation and enhancement through investigation of current TAC programs and external research.05/2000 - 12/2002 Area Staffing Resource Manager•Assist with implementation of TAC Call Center Solutions' programs at AAA and Lightbridge.•Establish screening process, behavioral interview, and employee policies based on customer research.•Develop recruiting strategies for major accounts assuring the same service will be provided nationwide.•Manage the Virtual Recruiting Organization's efforts to fill requisitions in locations remote locations.•Conduct ongoing recruitment training for Staffing Specialists and Assistants at corporate headquarters.03/1997 - 05/2000 Senior Staffing Specialist•Manage recruiting and placement activities of Staffing Specialists in the 3 branch offices.•Training and develop Staffing Specialists and administrative staff in all aspects of hiring process.
Kathryn Carr Education Details
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Bridgewater State UniversityPsychology -
Iin
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The National Personal Training Institute Of Ohio
Frequently Asked Questions about Kathryn Carr
What company does Kathryn Carr work for?
Kathryn Carr works for Fidelity Investments
What is Kathryn Carr's role at the current company?
Kathryn Carr's current role is Employee Relations Director @ Fidelity Investments | HR, Relationship Building.
What is Kathryn Carr's email address?
Kathryn Carr's email address is ka****@****rce.com
What is Kathryn Carr's direct phone number?
Kathryn Carr's direct phone number is (617) 563*****
What schools did Kathryn Carr attend?
Kathryn Carr attended Bridgewater State University, Iin, The National Personal Training Institute Of Ohio.
Who are Kathryn Carr's colleagues?
Kathryn Carr's colleagues are David Pham, Cristina Riendeau, Melanie Coulter, Augustine S., Scott Van Waterschoot, Adam Silverman, James N. Nowell Ii.
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