Kathryn Conrad Email and Phone Number

A team leader with strong knowledge of Front Desk systems and procedures. As a primary Service Express Agent and first contact for guests experiencing issues, I work diligently across departmental lines to ensure that guest’s expectations are exceeded. As the SPG Experience Ambassador, I maintain contact with all incoming VIPs to anticipate individual needs. I take pride in training new GSRs to reach their full potential. Nominated for Employee of the Year 2016.

Managed floor charts and reservations and coordinated events for a variety of occasions and major holidays. I provided a dynamic, comfortable experience for customers with efficient, expedient, and friendly service. Extra duties included competently handling inventory and various computer based tasks.

Sharpened valuable leadership, conflict resolution, time management and performance skills. Entertain audiences as frontwoman and guitarist (www.conradsisters.com). Providing onstage leadership and responsible for establishing audience interaction and rapport. Developed repertoire of 150+ songs. Responsible for coordinated setup and transport of equipment, contract negotiation and website maintenance. Our band has a reputation for providing quality entertainment and on time delivery of contractual obligations.

Fostered healthy business relationship with the community and maintained Yelp Business Page. I created publicity and advertisement for major holidays and events utilizing Photoshop and MS Word. Waited tables, often handling large sections and large parties with ease. As Head Host, I coordinated “Front of House” seating for restaurant to ensure total guest satisfaction and an even workload for the wait staff. Worked in a variety of FOH, BOH roles showing my wiliness to contribute to the team whenever and wherever needed and my ability to learn quickly. I gained money handling experience and regularly made bank deposits for the restaurant. Learned how to build relationships and engage with guests resulting in being asked for by name by regular clientele.