Kathryn C. Email & Phone Number

Chesapeake, Virginia, United States

• As a dedicated CRM/Software Administrator, I excel in optimizing and managing customer relationship management systems to enhance business operations. My role encompasses the following key responsibilities:
• Zoho CRM Management: Administer, configure, and customize Zoho CRM to align with business processes and objectives.
• Data Integrity: Ensure data accuracy and consistency across the CRM system, implementing best practices for data management.
• User Support: Provide technical support and training to users, troubleshooting issues and optimizing user experience.
• Process Automation: Develop and maintain workflows, automation rules, and integration with other software tools to streamline operations.
• Reporting & Analytics: Generate detailed reports and analytics to provide insights into customer behavior and business performance.

Chesapeake, Virginia, United States

Systems Integration: Collaborate on the conversion of software between two systems to ensure data consistency and operational efficiency.

Chesapeake, Virginia, United States

• Invoice Management: Generate, distribute, and track invoices to ensure timely billing and receipt of payments.
• Payment Processing: Record and process incoming payments, ensuring accuracy and compliance with financial regulations.
• Reconciliation: Reconcile accounts receivable balances with general ledger accounts to maintain accurate financial records.
• Customer Communication: Communicate with customers regarding billing inquiries, payment status, and discrepancies.
• Aging Analysis: Monitor accounts receivable aging reports to identify overdue accounts and take appropriate actions.
• Collections: Implement and manage collection strategies to recover outstanding receivables, including negotiating payment plans and following up on delinquent accounts.

Virginia Beach, Virginia, United States

- Answer and direct incoming calls professionally and efficiently.- Schedule appointments, meetings, and calls for clients.- Provide exceptional customer service through the phone.- Coordinate with team members to ensure smooth communication and workflow.

- On Blogs team to create media, from press releases to blogs for the organization to promote across website and social media platforms - On STEM News team to write journalistic articles on current news in the STEM world- Market Research to better connect NSTEM with schools around the U.S.

Virginia Beach, Virginia, United States

Chesapeake, Virginia, United States