Kathryn Crawford Email and Phone Number

Mallard Crossing at St Matthews Apartments

Met with the heads of the various departments to assess the need for volunteers in each department. Worked in four different departments to build relationships with staff and identify potential volunteer roles. Completed a comprehensive assessment of volunteer management software solutions to identify one that would meet the needs of the organization. Gave tours to potential volunteers, conducted volunteer interviews, and identified appropriate placement based on organizational needs and the volunteer’s skills and interests.

Provided oversight of the Louisville office and Junior Market Manager. Responded promptly to calls, texts and e-mails from potential buyers and sellers. Reported office KPIs weekly and participated in all management meetings. Learned and utilized 20 different computer platforms/websites for task management/reporting. Personally added 34 buyers/investors to company’s buyer distribution list.

Provided friendly greetings and outstanding customer service to members. Answered phones, gave tours, upsold memberships, and maintained facility cleanliness. Supervised hourly employees ensuring all cleaning tasks and front desk services were completed according to company standards, while leading by example. Taught Adult First Aid/CPR/AED to staff at multiple locations throughout our franchise. #1 in commissioned sales at my gym 90% of the time during my employment.

Assisted hiring managers with their industrial, administrative and professional staffing needs. Face-to-face cold calling on potential and established clients to discuss their hiring needs. Prepared and presented rate proposals for Evaluation hire, temporary and direct hire staffing. Entered information from client visits, hone calls and e-mails into database. Covered a four-county service area in Southern Indiana.

Management and oversight of a team of Accreditation Consultants. Our department contacts business owners to learn about their companies in order to develop Business Reviews for consumer use. If it appears that a company may qualify for BBB Accreditation, we are authorized to extend an invitation to apply and assist with the application process. Not all companies qualify for BBB Accreditation. Companies must be in business for a minimum of six months, fulfill all licensing requirements, be free from unresolved or ignored consumer complaints, government actions and advertising issues. They must also commit to BBB Standards of Trust. Companies must pass a background check which is performed by BBB staff. Final approval is granted by our Board of Directors.

Management and oversight of a team of Business Relations Representatives. Responsible for recruitment, hiring, training and ongoing coaching and support for a brand new department responsible for increasing the number of Accredited Businesses in our service area.

Monitor local advertising (print and online) for compliance with BBB Code of Advertising , BBB Name & Logo Policy, BBB Automotive Advertising Standards, and FTC regulations. Contact companies with advertising and/or logo violations to seek voluntary compliance. Report companies that fail to discontinue/modify advertising.

Updated business profiles with current information provided by business owners. Entered New Accredited Business applications in database. Researched returned mail from companies to determine whether or not business had relocated or closed and updated records accordingly. Fielded calls from consumers and business owners regarding BBB programs and services.

Provided administrative support to the Board of Directors, President/CEO, V.P. of Education/Training and Community Services, V.P. of Medical Services and Senior Clinician; Compiled data and prepared statistical reports; Revised and formatted documents in Medical Standards & Guidelines; Coordinated meeting logistics and recorded minutes of Board and Committee meetings; Gathered and compiled Board reports; Maintained Board member section of website; Assisted with facilities management; Acted as a back-up receptionist for callers and visitors to the organization.

Served on the Board of Directors for six years; spearheaded the launch of the membership newsletter and website.

Volunteer recruitment, training, scheduling, supervision, recognition and retention; Oversight of guest services, policies, amenities, hospitality; Communicate with hospital personnel regarding guest/patient referrals, policies, and Medicaid billing for lodging expenses; Staff liaison for two board committees and volunteer committees.

Design/layout of bimonthly newsletter; data entry and thank you letters for cash and in-kind donations; maintain donor records, files and lists for newsletters; Assist with GRHV member activities and events.