• Assist CEO, CTO, CRO, and COO• Planned internal and customer-facing company events• Onboarded all new employees• Managed all aspects of the office, including an office expansion

• Sell and service social room blocks and SMERF market rooms and events for 158 room property with indoor and outdoor space, two ballrooms, and two food and beverage outlets• In 2019, exceeded previous year’s bookings by $214,000 and achieved 114% of annual goal• Revamped detailing process for social room blocks, leading to fewer errors in operations, customized guest experiences, and high guest satisfaction scores• Keep detailed notes and correspondence on each group to assist other managers during times of absence• Created visual aids for groups booking guest rooms to optimize room placement• Book room reservations for group and business travel guests

• Sell and service weddings, corporate, non-profit, and social markets including off premise catering for 14,000 square feet of meeting space and additional outdoor venue• Achieved 149% of yearly individual goal and 139% of individual budget in 2018• Exceeded individual yearly sales goal by $311,000 in 2017• Increased the revenue of social bookings by 211% YOY in 2017 and 185% YOY in 2018, maximizing revenue on non-wedding weekends• Trained Catering Coordinator in wedding day event execution to improve service provided to clients and vendors• Developed reports in Marketvision, increasing forecasting accuracy for all Catering Managers• Conducted tastings with clients to upsell custom and high end culinary and beverage products• Created forms for detailing events with clients and keeping track of each group’s status in order to maximize organization and efficiency• Forecast revenue monthly for my sales market

• Service group events over 10 guest rooms across all markets, primarily corporate• Detailed 62 groups with catering and 15 room blocks in 2016 from the time the contract was turned until billing was completed• Upsold Food and Beverage by $127,000 for the above groups • Serviced room blocks for national entertainment acts and VIPs, providing direction across all departments to ensure exceptional guest experiences and confidentiality• Upsell creative food and beverage• Detail events with clients and disseminate information to hotel Operations team• Put together Banquet Event Orders for each event to provide details to culinary, audiovisual and banquets teams• Assist in training and overseeing Catering Coordinators• Provide forecast numbers for my future groups• Provide excellent customer service to clients and guests• Assist other sales and services managers where needed• Keep central sales system, Delphi, up to date with current menus • Communicate closely with sales managers to ensure client transition from sales to planning was smooth

• Service catering events for wedding, social, non-profit, and corporate markets under 400 guests• Detail events with clients and disseminate information to hotel Operations team• Oversee execution of events• Put together Banquet Event Orders for each event to provide details to culinary, audiovisual and banquets teams• Assist in training and overseeing Catering Coordinators• Assist sales managers where needed• Keep central sales system, Delphi, up to date with current menus • Keep menus up to date for sales and planning kits• Communicate closely with sales managers to ensure client transition from sales to planning was smooth• Work closely with chefs and banquets team on menus and food presentation• Conduct tastings with clients

• Scheduled banquets staff for all hotel functions; kept within budgeted productivity• Managed payroll for all full time and on call banquets staff

• Oversee meeting room sets and food service for 110,000 square feet of meeting space• Work within a monthly budget to source and purchase equipment and decor• Manage 61 full-time and 30 part-time associates

• Answer sales calls and provide basic information about Omni Catering to guests; qualify leads• Service off-site wedding, holiday party, and overflow convention room blocks and upsell hotel services to these groups• Create and distribute Banquet Event Orders for all In House Meetings• Draft Catering proposals, contracts, resumes, and BEOs• Assist Catering event clients when managers are not available• Process signed Catering contracts, ensuring that each necessary step is completed correctly• Place orders with vendors for event rentals• Edit Banquet Menus and other Catering collateral• Maintain department's equipment, files, and supplies

• Communicate client changes or requests to the hotel operations team and ensure that any issues are solved quickly and efficiently• Inspect meeting rooms and meal functions according to Banquet Event Orders• Learn groups' resumes and event schedules in order to disseminate the correct information to guests• Attend daily BEO meetings to properly manage groups• Take part in Pre-Convention meetings and Resume Review to become associated with a group's specific needs and areas of importance• Act as a liason between Convention Services and the client to establish relationships and retain business

• Kept reports for 250 group events ranging from 8 - 1300 guests• Communicated group needs between sales, catering, and operations• Managed department schedules and labor budget, coming in under budget every week• Sold small group events, birthday parties, and cabana rentals• Created Groups procedures for cashiers, coordinators, and birthday hostesses and improved existing forms

• Planned and led formal recruitment, three nights of events promoting Alpha Phi Fraternity to non-Greek women, for three years as well as informal recruitment for two years• Awarded Most Improved Recruitment 2010 among all chapters of Alpha Phi Fraternity in the North Central Midwest Region• Trained members in recruitment strategies and conversation; kept up chapter morale• Led weekly committee meetings and delegated responsibilities to department members• Modified themes, decorations, outfits, skits, and refreshments to improve each year's recruitment• Worked within a strict department budget• Kept confidentiality of members' and non-members' opinions

• Tutored over 140 undergraduate students in all areas of academic writing, including editing, brainstorming, organization and structure, and English as a Second Language difficulties• Served as Lead Mentor to three trainees and assessed their progress for a period of five weeks; assisted in the training of 20 other tutors• Planned and led staff meetings pertaining to grammar, plagiarism, and essay structure• Held weekly appointments with students who were recommended for additional tutoring; established and accomplished goals catered to each student's abilities• Recommended improvements to the Center and its training program

• Assisted in planning and executing two private events and a non-profit fundraiser• Oversaw hired hostesses and entertainers• Researched and placed orders for presents, food, sponsor gifts, and decor; managed these deliveries• Contacted vendors and entertainers for upcoming events• Created guest lists to keep track of attendance, hotels, and gift bags for a four-day event• Kept track of local news and events pertaining to I.D.O Events, Inc.

• Created a database of local wine experts and hosted a preview of the "A Case for Wine" exhibition for these guests• Drafted and edited press releases for upcoming exhibitions• Researched Web 2.0 technologies to suggest future directions for the department such as an interactive smartphone application• Contacted local colleges to advertise student membership in first-year orientations packets

• Created merchandise displays• Ensured products were bar coded and floor books and decks organized for ease of sales • Processed and filed sales commissions