Kathryn Dyer Email and Phone Number

Answering phones and assisting customers and sales representatives with credits to resolve shortages, mispicks, damages, and misorders. Entering sales orders and sales credits in SAP program over the phone and via emails. Processing both standard and special orders, rush orders and will-calls. Trouble-shooting ordering device problems with customers over the phone and replacing device when necessary . Creating customer cases in Sales Force program to record complaints with corrective steps and resolutions, as well as sales credits to resolve mistakes or errors not faulted by customer.

Weekend activities with nursing home residents, both in group sessions and one-to-one, including: Bingo Games with Prizes, Manicures, Readings of Poetry and Novels, Arts & Crafts, Music and Pet Therapy, Social Visits and Conversations, Coffee and Hot Cocoa Breaks, Outside Smoke Breaks, etc.

Administered company policies and procedures throughout all HR functions.Posted job openings with GDOL and staffed plant with a 325 plus capacity.Reviewed applications and resumes and entered into applicant flow logs.Assisted supervisors with interviews and accurately documented selections.Scheduled pre-employment drug screens and ordered background checks.Drove the hiring process and conducted new hire orientation and training.Maintained affirmative action plan, personnel files, and Federal I-9 forms.Coordinated enrollment of benefits and held meetings to explain packets.Served as liaison between employees, corporate, and insurance companies. Created tentative vacation schedules and held annual employee surveys.Processed raises, transfers, leaves, terminations, and changes in status.Conducted exiting interviews with last check distribution and separation.Provided timely information for unemployment claims, hearings, or appeals.Performed as back up for all weekly payroll duties and responsibilities.

Entered production totals into spreadsheets and calculated incentive pay.Monitored Time & Attendance for missing time card punches and corrected.Tracked vacations, birthdays, holidays, and perfect attendance bonus.Processed, prepared, and distributed weekly payroll and backed-up HR.

Answered business phones, greeted visitors, and entered applications. Typed customer call reports, set-up new accounts, and ran reports.Sorted incoming mail, prepared bank deposits, and filed billing invoices.