Kathryn Flint Email & Phone Number

London, Gb

Leads strategic engagements with health sciences executives to solve complex challenges, explore emerging technology, and direct product strategy. Manages a multidisciplinary team to deliver innovation projects and drive business transformation using a mixed-methods approach.• In FY24, led the design and delivery of 25+ exceptional healthcare and life sciences client workshops, influencing $257MM in sales and $84MM pipeline across topics: Gen AI, cybersecurity, supply chain, commercial strategy, IT strategy.• Led a global, cross-functional “Jobs to Be Done” (JTBD) hackathon, designing tailored solutions to increase patient adoption of new treatments. Focused on creating targeted solutions for key healthcare personas (e.g., HCPs, patients, specialty pharmacies, commercial payers, IDNs, alternative sites of care), resulting in actionable innovations for treatment adherence and market uptake.• Led human-centered design strategy for a Life Sciences Gen AI client engagement, aligning solutions with user needs, technological feasibility, and business goals. Served as a bridge between stakeholders, guiding the development of intuitive and impactful Gen AI solutions.• Developed and delivered client innovation portfolio value reports, showcasing new research, program effectiveness, and ROI to enhance client strategies.• Nominated by client and accepted to the Greater Boston Chamber of Commerce’s Future Leaders program for commitment to propelling clients forward.• Established a Global Facilitation Practice community to foster skill development for the next wave of talented facilitators.• Manages the Boston EY Ripples Digital Divide initiative, executing events to engage EY professionals as mentors to provide people with the skills and opportunities to thrive in a digital age.

Johnston, Rhode Island, Us

Boston, Ma, Us

Boston, Ma, Us

Responsible for leading and conducting user research for the digital sales and service teams. Deliver relevant and actionable customer insights by employing generative and evaluative research methods based on business objectives. Methods include usability testing, online surveys, diary studies, empathy interviews, card sorting, user persona development, journey mapping, and design thinking workshops.• Design, lead, and present research for digital sales innovation teams using a mixed-methods approach to gauge consumer interest and appeal for text to quote, driver’s license scan, and trellis comparison features leading to an opportunity size of $10+ million.• Conduct and facilitate design sprints with cross-functional partners to redesign online tools for Liberty Mutual customers and direct response center agents.• Support quoting acceleration efforts to reach goal of $35.5 million in LTV through consecutive A/B and usability tests in partnership with analytics, product, and market research.• Foster cross-functional relationships with research, analytics and data science to triangulate data and develop alignment on investment of resources.• Evaluate product manager experience with voice of customer tools through monthly survey and train colleagues in new research tactics including diary studies, concept testing, and analytics.• Create and maintain monthly insights newsletter to evangelize research across the digital organization.

Denver, Colorado, Us

Planned, executed, and analyzed user research across search, personalization, payments, onboarding, redemption, and home screen teams in an agile environment. Translated user pain points and usability issues discovered from research into actionable insights and recommendations that drove product strategy. This involved conducting research using a mixed-methods approach including focus groups, usability tests, diary studies, shop alongs, surveys, data analysis and ethnographic research. Led payments research and was responsible for conducting qualitative and quantitative studies in partnership with data science to support a strategic initiative that pivoted the business from digital coupons to becoming a consumer payment product, a major factor in Ibotta's 2019 funding that valued the company at $1B.

Denver, Colorado, Us

Denver, Colorado, Us

Managed client relationships and campaign performance for top-tier clients AB InBev, Frito Lay, and PepsiCo generating over $4 million for the team.

Raleigh, North Carolina, Us

Taught English language skills to African refugees for emigration/assimilation into UK and U.S.

Conducted research on parents regarding effects of intelligence praise vs. effort praise with respect to child’s use of research toy through the Children’s Museum of Denver, including authoring IRB (CU Institutional Review Board) protocols for research, developing research toy, training Museum staff on interacting with children on usage of research toy, and working directly with research subjects

Created and executed recruitment plan for The Body Project and led cognitive dissonance intervention promoting body image and self confidence in adolescent girls and female college student. Used innovative EAR (Electronically Activated Recorder) technology to investigate shame and guilt in new mothers for "In a Mothers Voice'' study