Kathryn Hart Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

• Successfully managed a $2.5 million program budget, which included incentive, marketing and admin activity, as defined by the scope of work.• Surveilled the program forecast to ensure the progress to goals were on track and KPIs were being met.• Prepared timely and accurate deliverables for clients and management, along with assembling data for monthly/weekly invoicing.• Led a formidable team that supported the successful delivery of program goals through collaboration, engagement and industry acumen.• Analyzed risk and/or opportunity areas, evaluated options and provided recommendations and/or solutions consistent with market trends.• Coordinated and directed cross-functional teams (engineering, marketing, IT, operations, etc.) to ensure the program needs were met.• Effectively managed client expectations and provided quick resolution or escalation for client issues.• Supported QA/QC and outreach functions as needed.

Chicago, Illinois, United States

• Coordinated with business and IT to define scope of work and maintain strategic plans for Salesforce implementation projects.• Collaborated with internal stakeholders and management to assess and recommend the best approach to achieve a high-quality deliverable.• Collected, analyzed and thoroughly documented business requirements, using various tools and techniques, for predictive and/or agile projects.• Assisted management with establishing milestones and monitoring adherence to implementation plans and timelines. • Identified issues and worked with management to find solutions, such as changes to scope of work or contractual agreements.• Liaised between business and IT support teams working to enhance existing features and/or rectify issues that have adverse impacts on the day-to-day business. • Acted as central resource for internal team members and external partners on advanced projects.

Chicago, Il

• Produced bi-weekly payment upload files for 5 programs, which, collectively, contained over half a million data points, while ensuring compliance with terms of contract, relevance of content and suitable formatting for successful transfers.• Oversaw the import and QC of paid data, received weekly from a third-party incentive processor, to CRM system; each file contains ~500+ records.• Developed data dictionaries used to import and export data to and from CRM system; key to successfully launching and accurately tracking goals and budgeting for all programs.• Managed and conducted analysis on data for 5 programs to provide recommendations to managers for process improvements.• Developed internal and external reports to track metrics, data and provide analysis on project execution.• Conducted research and special projects as needed.

Chicago, Il

• Extracted, compiled and tracked data relevant to the activities of the Outreach team for their program manager.• Expanded, refined and maintained a network of participating contactors whereupon they received many unique benefits and resources.• Built and implemented an online, contractor facing portal designed to allow participants to track individual KPI’s relevant to the program.• Organized quarterly training sessions and focus groups at various locations in the Chicago area.• Supported the Outreach team with general data requests.

Lake Forest, Il

• Supported the operation of a profitable business through successful floor supervision while acting in the best interest of the customer and providing constructive feedback to associates via written reports as well as face-to-face communication.• Managed controllable expenses for the store through effective scheduling, supply ordering and inventory management while meeting deadline demands.• Controlled and maintained merchandise handling in accordance with company directive.• Delivered results in all KPIs in a fast-paced work environment through successful prioritization and time management.• Drove store sales and profit through leadership, payroll management, and shrink control.• Challenged the team to utilize tools and resources while interacting with customer.• Actively participated in manager meetings and addressed store compliance, associate concerns, and hiring needs.• Ensured all Inventory Control and Loss Prevention functions were completed per company policy.

Chicago, Il

Chicago, Il

Credential Of Readiness

Bachelor Of Science - Bs, Economics