Kathryn Hellmann Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Cision is the leading global provider of Public relations software and services including media monitoring, media list building, press release distribution and media analysis. Consistent career growth at this Software as a Service (SaaS) organization. • Developed client focus groups to analyze client product and learning needs for CisionPoint tool.• Documented client needs for training on product usage and potential product enhancements.• Developed and delivered learning programs designed to enhance client experience and client outcomes using Cision products.• Evaluated efficacy of learning programs delivered in a continuous improvement environment.• Enhanced client retention and sales penetration through enhanced client experience, user knowledge and satisfaction.• Collaborated with Cision leadership to enhance product development process and outcomes.• Analyzed client usage patterns to enhance training and learning opportunities.• Developed, analyzed and reported metrics to senior management and metrics used in developing learning programs and product enhancements.• Responsible for hiring, training, and developing client service department.• Created, continuously updated and delivered webinars, videos, user guides and on-site training curriculum.