Kathryn Hernandez Email and Phone Number

• Investigate product quality of beta applications and communicate product launch risk and severity of issues to partners• Develop test cases and scenarios in order to pinpoint the root cause of product bugs• Follow detailed processes and workflows in order to provide world class support to engineering teams• Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to bug reporter and/or engineering teams (bug reporter can range from a peer to a VP)• Partner with product support group specialists to identify solutions to advertising bugs and product confusion• Work queues of bug reports generated on internal apps to ensure a strong final product for public release• Reproduce reported bugs to ensure engineers have a comprehensive, detailed report in order to fix bugs most effectively• Meticulously document findings

• Fast adapting, to serve a customer’s needs to meet store sales goals• Hardworking able to multitask process inventory, assist customers, and serve as cashier• Strong time management and communication skills making sure given task are completed in specified timeframe• Ensure store remains stocked with product so conversion rates remain high

• Understand cultural diversity, able to embrace and adapt to differences in cultural values, beliefs, and norms• Recommended enhancements to web design and advertising strategy to drive awareness of the startup company• Observe and learn the detail and work that goes into advertising internationally• Charitable work serving the community by teaching kids and adults English, cleaning beaches, and assisting in community development, construction, building, and remodeling

Be able to type 30+ words per minute and follow call center scripts for each survey.Strong phone and verbal communication skills as well as active listening.Customer focus and adaptability to different personality types.Transcribe the collected information accurately into the data systems.Managing a large amount of outbound calls in a timely manner.