Kathryn Hines Email and Phone Number

Provide leadership, planning, coordination and oversight for Applications Management Support Team. Direct and influence the people, process and tools to deliver IT Operational Excellence. Advocate across the IT Organization for Operational Stability and promote the mindset of “Designing for Supportability” in all interactions.

Responsible for managing the IT service catalog for all IT services through the full life-cycle of all IT services. Worked closely with the Vendor Management Office, Service Owners, and Service Managers on the implementation, maintenance, and evolution of the service catalog, maintained the related service descriptions, and supported continuous service improvement activities.Projects:Service Catalog Automated Request FulfillmentSoftware CatalogITBM/ITSM Process Integration

- Coached and supported Change Management Specialists on all IT projects in developing and executing change management activities on projects. - Coached senior leaders and executives in helping them fulfill the role of change sponsor. - Provided direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions.Key Projects:Lexmark's transition from Lotus Notes to Google for email, contacts, calendaring, chat and driveAcquisition integrations in the IT workstreamsMultiple WebEx and Telecom upgrades and transitionsImplementation of Cisco Video Conferencing Equipment

.Represented the global business in working across IT functional areas to clarify business objectives and ensure suitability of solutions. .Led a targeted focus on Human Resources, Legal and eCommerce business processes. .Identified, planned, prioritized, tracked and communicate dglobal IT requirements, including projects and services level agreements, to ensure business requirements were being appropriately met by IT.

• Assigned, scheduled and prioritized Information Technology service requests and tasks to Information Technology support staff as needed• Met on a regular basis with project sponsors to determine business priorities• Performed configuration changes in the SD and SM modules of SAP• Developed a three year plan for Sales and Service to determine necessary Information Technology resources will be necessary• Built and maintained the Variant Configurator models to accurately reflect product configuration