No8HR provides HR support, recruitment and leadership training to the Primary Industries throughout NZ; I was their South Island Senior Consultant.

This role was in charge of all administration staff in Canterbury, it was equivalent to an Operations Manager position. I had 20 direct reports ranging from Admin Team Leaders, Office Managers and Admin Locums, plus 50 indirect reports. These staff are spread across 10 branches, supporting another 250 staff.Key Responsibilities:• Performance Management strategies and support for approximately 70 staff administration staff• Recruitment and Selection for all administration staff, end to end process• Actively coach, mentor and support Admin Team Leaders and Office Managers• Maximise team engagement and culture across all areas• Build team capability and ensure successors are identified and developed for future key roles• Resolving conflict

This private training institution specialises in the Diploma of Teaching (ECE). The College offers both on campus and distance study options, there were approximately 200 on campus students and 250 distance students. As the Administration Manager I was responsible for a team of 8, this included Student Enrolment Advisors, Resource Coordinators, Receptionists and a Project Coordinator.Key Responsibilities:• Management of the administration and student services team• Government reporting (Single Data Return)• Student Enrolments, Domestic and International• Project Management of Student Management System (Take2) Development • Implementation of College systems and procedures• NZQA and Code of Practice compliance

This private training institution specialised in Hospitality and Business courses. nzma caters for both domestic and international students. During my time as Academy Manager I was responsible for approximately 190 on campus students, mostly international students. I had 30 direct reports, the team comprised of receptionists, administration support staff and tutors.Key Responsibilities:• Management of academic and administration staff• Actively coach, mentor and support academic and administration staff• Hospitality & Business Tutor• NZQA compliance• Operational budget (preparation and delivery)• Recruitment of academic and administration staff• Monitoring academic outcomes, reports for the Ministry of Education and Tertiary Education Committee• Student Management system maintenance and trainer (Take 2)

5 Star Property situated in the heart of Auckland CBD. At the time the hotel had 332 bedrooms, and conference facilities catering for up to 300 people.My role was exceptionally busy and hands on. I had a dedicated team of 8 direct reports and up to 15 indirect reports, this was across the reservations department and reception.Key Responsibilities:• Management of the reservation team • Property Management System (Fidelio) superuser and trainer• Accommodation revenue yield management• Rooms forecast - daily, weekly and monthly reviews• VIP groups, conferences and other high profile events• Project Manager for a new Property Management System Portfolio

St David’s was the first purpose built, five-star hotel in Sir Rocco’s newly founded hotel chain, RH Hotels. It successfully opened 16th January 1999, I was part of the opening team, an opportunity I will never forget.With a team of 15 direct reports I was responsible for accommodation reservations, and on-site conference and events.  Key Responsibilities:• Management of the reservations and conference teams• Property Management System (Fidelio) superuser and trainer• Accommodation revenue yield management• Rooms budget and forecast - daily, weekly and monthly reviews• VIP groups, conferences and other high profile events• Group negotiation and contracts• Hospitality Duty Manager

This 3-star property has 132 rooms and catering facilities for up to 250 people. My role was supported by 8 direct reports, the team worked across both in reservations and reception.Key Responsibilities:• Management of the reservations and conference teams• Property Management System (Fidelio) superuser and trainer• Accommodation revenue yield management• Rooms budget and forecast - daily, weekly and monthly reviews• Group negotiation and contracts• Christmas event coordination• Guest Relations Manager