Kathryn Jarrell Email & Phone Number

Portland, Oregon Area

Partnering with courageous organizations to innovate their customer and employee experiences.

Portland, Oregon Area

• XPLANE is a design consultancy specializing in strategic planning, culture, and experience design. As the head of service delivery I filled a wide-ranging list of responsibilities and loved every minute of it. I was.
• Member of the executive team accountable for the customer and employee experience
• Oversaw five key functions; Program Management, Design, Consulting, HR, and Marketing
• Directly managed seven functional leaders through strategic direction, goal setting, and budgeting
• Developed and maintained key delivery processes and tools
• Built and maintained company communication ecosystem

Portland, Oregon Area

• Helped the organization scale 20-30% annually through design and communication of key delivery processes
• Responsible for project profitability and customer satisfaction
• Developed and maintained key delivery processes and tools
• Improved project profitability through implementation of a scalable scoping tool and process

Portland, Oregon Area

• Led XPLANE’s largest accounts: Intel and Intercontinental Hotels Group (IHG)
• Grew the Intel account from 200k to over 1M in revenue in one year
• Successfully managed print work, animations, and complex interactive work
• 2009 XPLANE “WOW” employee of the year

Portland, Oregon Area

• XPLANE was acquired by Dachis Group in 2010 and operationally joined from 2011 - 2013. I served as the head of project management during that time. The company became independent again in 2013.
• Oversaw a team of 17 Project Managers located across the US
• Brought together the PMO from 3 distinct companies and worked to create a unified project management approach
• Helped improve struggling accounts through coaching and hands on involvement