Kathryn Jenkinson Email and Phone Number

Lead on all planning processes, reporting, analysis and project support across John Lewis' entire customer delivery cost base. Business partner to Director of Customer Delivery and his leadership team. Regular presentation of cost information to Operations Director, who sits on Management Board.Line management and development of two direct reports.Sucessfully led team and stakeholders through a particularly difficult budget during which changes in the business' operating model put huge upward pressure on distribution costs. Landed a budget that the business was bought into and that was realistic but challenging.Provided significant business case support through a major customer delivery transformation project, influencing key project decisions. Financial support and investment appraisals for a range of other projects e.g. Click and Collect threshold changes; next day delivery; Supplier Direct cross-dockingPlayed key role in driving more rigorous, metric based approach to analysis and reporting of delivery volumes and costs e.g. introducing Average Order Value reporting and analysisRegular ad hoc analysis to drive insight e.g. deep dive on the profitability of installation services

Lead role on budgeting and forecasting of sales and margin across full John Lewis product assortment. Drove significant budget process improvement, working closely with Heads of Merchandising and cross-functionally with IT to successfully deliver complex process in significantly reduced timescale.Business partner to 10 Heads of Merchandising and Merchandise Director.Key role in improving sales and margin reporting and insight, including developing new weekly trade reports for the Management Board.Regular complex ad hoc analysis of sales and margin e.g. appraising performance of JL Own Brand; performance of electrical product guarantees; success of promotions of particular products

Led on budgeting and forecasting for the johnlewis.com website, month end, cost control and P&L analysis.Provided financial support to all key stakeholders within the John Lewis online business, including Commercial Director, Head of Online Selling, Head of Corporate Sales.Drove significant improvement to online reporting and understanding of cost base.Regular presentation of financial MI to Commercial Director (Management Board level stakeholder).Line management and development of a direct report.

Joining on the IT Graduate Scheme, 9 years' experience across a range of lead technical, analytical and project management roles. Managed work of several other Systems Developers.Built extensive knowledge of the John Lewis business , working with a range of business stakeholders across multiple departments, in particular Buying & Merchandising and Retail Operations.Experience of a wide range of systems (Replenishment, Customer Services, Gift List, Supplier Ordering, Budgeting, WSSI).Subsequently made a career change into Finance.