Kathryn Johnson Email and Phone Number

Led the development and expansion of a fully remote global Client Relationship Success team, successfully onboarding 30% of new clients and retaining over 95% through effective product knowledge and relationship-building skills. Additionally, provided comprehensive HR compliance support, including workers' compensation management, benefits administration, payroll processing, and workforce management and engagement initiatives.Established communication channels and shared spaces in Jira Work and Jira Service Desk.Promoted a culture of continued improvement through evidence-based practices and development. Streamlined departmental policies and procedures while providing training to enhance team effectiveness.Ensured compliance with applicable federal and state laws and credentialing bodies including OSHA, HIPAA, ADA, FLSA, US DOL Wage and Hour, Workers Compensation, EEOC, COBRA, and the Federal Privacy Act.

Managed over 600 students, enhanced operational efficiency with CRM software, and ensured regulatory compliance while resolving conflicts and overseeing academic performance. Successfully served as a compliance expert and liaison, conducting onboarding orientations and presenting at conferences on retention strategies.

Developed and instructed the Phlebotomy Technician program, achieving a 98% retention and completion rate.Delivered guidance and mentorship to students while assisting community partners in the integration and orientation of newly trained workforce members.Achieved placement rates exceeding 85% and facilitated externship programs for Allied Health students, fostering community partnerships and providing mentorship.

Led operations and project management for a start-up telehealth practice serving 6,000 patients. Collaborated with the CEO to launch new programs and utilized KPI and OKR systems for continuous improvement, managing a team of 15 Medical Assistants. Developed policies and procedures, and oversaw staff growth through data-driven performance metrics. Managed full-cycle talent acquisition. Enhanced onboarding and orientation processes for new medical providers and integrated automation with third-party partners to improve the efficiency of diagnostic result delivery.