 Manage payroll weekly. Mange HR. Customer billing for approximately 300 accounts monthly. Create estimates and proposals for repairs and renovation projects. Order supplies. Manage vendor billing. Manage 5 pool routes. Prepare bank deposits. Manage all licenses and state/county requirements for the business. Reconcile all accounts monthly.

2013-2017 AOT Public Safety Corporation Waldorf, MDTeam Lead-Bonita Springs, FL Correct any errors by other staff members. Generate monthly reports for multiple teams. Work one on one with alarm administrators to resolve complaints. Train team members and alarm administrators on the Crywolf software and policy and procedures.Support Services Provide customer service support via phone to over 30 jurisdictions. Manage multiple jurisdictional databases for the False Alarm Programs. Generate monthly reports. Process payments. Process false alarms and apply to alarm user’s accounts.  Manage appeal requests and appeal decisions for multiple jurisdictions.  Create permits for alarms users in multiple jurisdictions.

2010–2013 Tri-County Youth Services Bureau, Inc. Waldorf, MDAdministrative Assistant Marketing the agency and services. Assisting with book keeping.  Represent the agency at meetings and trainings. Organize and run social skills groups for ages 10-12. Create proposals for groups, events, and fundraisers.Systems Navigator Provide information on available community services. Manage a client database. Generate monthly and quarterly reports. Community outreach and marketing.

2006–2010 Taco Bell Prince Frederick, MDShift Manager Committed to providing exceptional customer service. Developed new register training manual used by all area stores. Improved service by significantly reducing wait time in drive-through. Preformed daily inventory of food products Prepared supply orders to maintain adequate inventory. Handled cash and credit transactions on computerized register. Handled food preparation tasks. Performed general housekeeping and all tasks associated with closing.