Kathryn Langmead Email & Phone Number

London Area, United Kingdom

United Kingdom

Regional support, reporting to Senior Talent Partner with a focus on inspiring and engaging leadership, strategic workforce planning, and excellence in people change.➤ Collaborating with senior managers to ensure talent development is focused on future-fit aptitude and attitude to deliver on all service measures➤ Supervised the onboarding and Right to Work process for all our new managers ensuring they had a great colleague experience by supporting them through their individually tailored training and development plan. ➤ Chaired Performance and Potential Matrix moderation meetings for various management teams and support line managers with inputting data into the system.➤ Monitoring the compliance of Safe and Legal training, making sure colleagues are always keeping customers safe sending out regular updates to ensure the region under my remit remains top of the region. ➤ Upskilling all the managers on our Dangerous Machinery training making sure all our paperwork was up to date and compliant.➤ Compiled monthly zone metrics from data for Inclusion, gender, turnover, training, MFIP, recruitment, resourcing, development, colleague listening, and missing RTW details.➤ Chaired virtual Personal Development Plan upskilling sessions which enabled managers to understand the importance of focusing on their development, rather than corporate retail goals. Training included upskilling on all our internal learning systems and sparking their curiosity for self-development. This enabled them to strive for better career development and have great conversations with their Line managers at Biannual performance reviews. This led to much better performance by our management teams overall and fewer colleagues on managing for improved performance.

Field Based

Regional support, reporting to Senior Talent Partner with a focus on inspiring and engaging leadership, strategic workforce planning, and excellence in people change.➤ Creating an inclusive, integrated culture, building diverse talent pipelines to meet the growing demands of the business and its functions. ➤ Partnering with Hiring Managers to gather role requirements and duties before creating job descriptions and publishing them externally across job boards and social media sites➤ Supporting HR in matters involving disciplinary and appeals, right to work, labour systems, payroll, conflict management and moderation, ER case manager support, absence management, and the recruitment process.➤ Delivering key elements of the regional talent plan to support, influence, identify, and mobilise our talent pipeline through multi-brand career pathing and succession plans➤ Screening and interviewing candidates in a fair and empathetic manner ensuring everyone had a chance to shine in line with our recruitment process.

Passionate Customer Experience Manager, leading a team of 60. Responsible for running the store, fit to trade, and delivery of KPIs. ➤ Developed a positive working environment by offering support and coaching to the team.➤ Responsible for making sure all products in the shop had the correct tickets and delivered on all price change cycles, pest control and facilities management, charity budget, and procurement card management➤ Collaborated with the Senior Team to identify talent and capability within the store.➤ Managed cash office procedures, ensuring the safe was balanced and Till results were correct.➤ Achieved Gold MCM results.➤ Ensured banking was completed correctly. ATM was balanced and all faults were corrected promptly and investigating and resolving any eagle eye queries that were generated.➤ PR ambassador and Zonal GPTW rep

➤ Developed and implemented customer service policies and procedures, defined, and communicated customer service standards, and oversaw the achievement and maintenance of agreed customer service levels with the team.➤ Resolved escalated customer service issues that benefited the customer and at the same time complying with the company policy➤ Oversee the daily operation, planning resources, employee development with a continuous focus on customer’s needs, exceeding customer expectations.➤ Conversed with customers to receive their valuable feedback and suggestions for improvement.➤ Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.➤ Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.➤ Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Bishop’S Stortford, England, United Kingdom

Bishop’S Stortford, England, United Kingdom