• Manage hiring and onboarding of new front office employees.• Provide all non-clinical EMR and office training for front office staff, including the use of EMR database.• Assist in monitoring overall customer and patient satisfaction.• Manage staff work load, staff productivity and patient flow.• Create daily schedules for front office employees.• Provide employee performance evaluations to identify areas of improvement.• Communicate and coordinate with providers to ensure daily schedules are created and updated.• Ensure patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent issue recurrence.• Provide all front office operations training and support.• Liaise with supervisors and providers to determine additional training needs.• Design effective training tools and resource tip sheets.

• Sourced, evaluated, and screened candidates for large contracted corporations.• Developed sustainable recruiting strategy based on client needs.• Extended job offers and arranged relevant documentation prior to hire date.• Provided all training and led orientation for new hires.• Acted as the main point of contact for candidates.• Used different recruiting tools to asses, maintain and manage internal candidate information.• Communicated with stakeholders and leaders to ensure client needs were being met.• Collaborated with fellow Recruiting Coordinators to manage internal documentation.• Proactively took on additional projects and responsibilities.• Maintained high-level of professionalism and confidentiality.