Founder & Managing Director - Spa Connectors, GlobalFounder - Hall of Wellness AwardsBoard Member - One Well World Judge - Destination Deluxe AwardsJudge - Travel Awards (travelawards.org)A visionary leader and accomplished senior executive, renowned for industry expertise in global, high end spa and wellness operations. Over 20 years focusing exclusively on large volume to boutique spa, wellness, salon & aesthetic businesses in major resorts, hotels & standalone properties. Kathryn has conceptualised and executed some of the best models in the industry, always delivering an incomparable spa & wellness experience that is operationally sound and profitable from the start. Her experience and proven success in negotiating complex commercial arrangements, conception and implementation of operating frameworks, large scale brand development, and standards and training programming established a strong foundation for the launch of Spa Connectors, a consulting firm providing comprehensive solutions to the spa & wellness industry.As the Founder & Managing Director of Spa Connectors, Kathryn brings a visionary, yet strategic approach, a relentless pursuit for excellence, and the ability to identify and maximise business growth in our projects. A trusted advisor to prominent hotel groups and spas globally, she has successfully completed more than 100 spa and wellness projects in 15 countries with clients including Anantara, Aman, Hyatt, LUX Resorts, Rosewood, Ritz Carlton, Movenpick, and countless others. Kathryn clearly understands todays industry challenges and the solutions required to overcome them.Expertise includes feasibility & market research, investment analysis, spa & wellness concept and brand development, technical services & design, menu and experience touchpoint development, product procurement negotiations, business performance and customer service audits, executive and therapist recruitment, performance coaching and mentoring, and spa management solutions.