Implemented key projects and solved business challenges. Designed and embedded new processes and managed supplier relations. Accountable for compliance of IR35 legislation, trade sanctions and the Modern Slavery and Human Trafficking Act and securing accreditation for the business. • Achieved IR35 compliancy. Secured 100 new supplier contracts with training faculty. Navigated constantly moving goal posts and negotiated contractual terms with senior level stakeholders. Resolved queries, maintained supplier relationships and ensured continued business operations.• Input a new trade sanction process. Managed travel bookings from sanctioned countries, progressed through required protocols and determined business acceptance. Communicated outcomes across various teams. Increased sales as a result.• Managed and improved relationships with key stakeholders including senior teams from the London Metal Exchange. Produced and communicated weekly reports and post course information, constantly engaged and maintained a satisfied partnership.• Produced quarterly budgets, enabling the London Metal Exchange to claim profit share and processed subsequent invoices as result. • Acted as key point of contact for trainers. Opened training courses onsite, met delegates and ensured all parties were informed and highly engaged.• Assessed the risk level of suppliers in response to the Modern Slavery and Human Trafficking Act. Contacted key suppliers accordingly with a modern slavery statement. Tracked responses and ensured wider teams within Euromoney Learning were following procedure. Ensured business compliancy.• Secured accreditation with the British Accreditation Council (BAC) for 7 consecutive years. Singlehandedly managed the process of accreditation and subsequent reviews. Coordinated internal teams for BAC inspector review and led the inspection. Input new processes where operations did not meet BAC standards. Communicated requirements and changes.

Managed multiple projects including implementing new processes and systems, improved day-to-day business operations and ensured compliancy. Managed Logistics/Events team in the UK and Asia. • Day-to-day team management. Weekly one-on-one catch-ups, HR issues, weekly reports and budget/bad debt review. Quarterly/annual performance management reviews. Set individual Key Performance Indicators, determined promotions. Created a new commission scheme. Recruited new team members.• Enabled the business to respond to client feedback. Developed and implemented a new process to collate years’ worth of course feedback from paper to soft copy. Ensured it was analysable and searchable. Input a process to summarise and share results. Updated quarterly, ensuring continual capture and analysis of scores.• Scheduled hundreds of courses annually and developed a process to ensure these were accurately reflected on the website, communicated to numerous teams and met financial requirements. Ensured the website was up-to-date, marketing deadlines were met and financial reports were accurate.• Input new Event Management Software. Ascertained operating abilities, reporting functionality and costs. Worked with numerous internal teams, global teams and partner businesses to determine wider needs. Imbedded the system to business standards. Improved business operations and reporting ability.• Input a new process to manage the E-Learning budget. Oversaw the monthly logistics budgets. Lead bad debts reviews. • Coordinated business change operations, including changes to business structure, the merger of separate training businesses, the closure of overseas businesses and the move of office location in London. • Secured accreditation with the CPD Certification Service for 4 separate businesses within the group.• Created a database to capture trainer data (key business asset) into one searchable, accessible location. Rolled out the new process.

Orchid Events is a bespoke event and party planner, dedicated to applying years of experience to help clients realise their dream event. Orchid Events creates outstanding parties, weddings and events in London, the UK and around the world.Organised bespoke weddings, bar mitzvahs and parties for high-end clients.• Managed complex event budgets plus supplier, client and Orchid invoices.• Worked closely with clients, arranged event suppliers, timings, guest lists, costs and venues.• Managed events onsite from set-up to completion.

• Managed the UK training business.• Accountable for profit and loss, forecast and budgets, strategy and team goals.• Sourced high calibre trainers and developed public and online training courses.• Coordinated the closure of the South African business and the merger of the US business.

• Coordinated 90 events annually, in London and the Middle East, as well as in-house training in Africa, America and Europe.• Worked with senior level trainers globally and organised their accommodation, travel and visas.• Sourced venues, negotiated rates, arranged contracts and communicated event logistics• Communicated with delegates, solved event queries and relayed event details.• Created training materials, course workbooks, certificates, badges and registers.• Maintained monthly budgets, negotiated and recorded event costs and ensured budgets were not exceeded.• Hosted London events onsite, liaised with clients, venue staff and training director.

• Sold conference attendance across two niche events simultaneously.