• Oversaw all operations of a national portfolio of award-winning RV resorts that employs over 350 team members across 12 states• Ensured financial accountability by conducting weekly 1-1 reviews of P&Ls with Regional and General Managers • Facilitated seamless expansion from 5 to 16 locations across 12 states by onboarding acquired properties• Established company HR processes with a focus on culture building and team recognition leading to an increase in eNPS from 52 to 66• Successfully managed the integration of new HRIS, ATS, and LMS software with existing organizational processes and systems resulting in cost savings of over $100k per year

• Directed team of 120 Housekeeping/Laundry personnel in high occupancy hotel with 285 rooms• Trained and mentored staff on best practices ensuring consistent quality in room product and service• Commanded controls over expenses and inventory for optimal budget tracking

• Directed all front of house operations (including Front Office, Concierge, Valet, Security and Guest Services departments) with an eye for hotel reputation, staff productivity and operational efficiency achieving a YTD arrival/departure score of 90.6 in Medallia (Guest Satisfaction Tool)• Met and exceeded Monthly Upsell Sales Goals by over $100K in sales compared to the previous year

• Oversaw the Security, PBX (Switchboard Operator) and Guest Services Departments• Controlled all physical and security technology programs, including CCTV, access control, security lighting, gate systems and incident management systems• Led the safety program for the hotel realizing a reduction in annual work compensation incidents from 52 to 45 incidents

• Supervised front desk operations to ensure that all guests received superior customer service• Effectively resolved guest complaints and ensured that issues were addressed promptly

• Trained in all aspects of Front Office, Reservations, and Housekeeping departments• Certified trainer for new hires• Member of The Hotel Leadership Development Program, Rooms Division Track• Responsible for creating initial impressions on guests, providing anticipatory service and executing daily shift tasks

•Utilized financial models to underwrite hotel acquisitions based on projected market conditions and yearly returns•Analyzed income statements, CapEx invoices, and market research to prepare analyses related to maximizing revenue and minimizing expenses across the portfolio