- Manage a portfolio of 70 high-value customer accounts, ensuring customer satisfaction and success with company products and services.- Conduct regular check-ins and account reviews to proactively identify and address customer needs and goals.- Collaborate with cross-functional teams, including product, sales, and support, to resolve customer issues and drive customer success.- Analyze customer data and provide regular reports and insights to leadership, demonstrating the impact of customer success efforts.- Manage projects to improve customer success processes and drive customer engagement.

Community Health PartnerWorked with the Product & Development Team to test out laptops prior to the opening of the North Carolina Market Participated in two Hackathons Year 1 - I joined a group that focused on standardizing specific tasks.Year 2 - I created two separate ideas and pitched them to the product team on “pitch day”Manage a caseload of roughly 75 members. Collaborate with additional care team members such as Nurse Practitioners, Nurse Case Managers, Behavioral Health Specialists and outside providers, such as primary care providers, to provide our members with wrap-around care. Consistent documentation within our internal platform, Commons, after member interactions.Conduct monthly phone calls and home visits to establish relationships with members, their caregivers, and families.Prepare and present at weekly case conferences to ensure that all high risk members are being reviewed to ensure all possible care and safety measures are in place. Coordinate with outside providers to conduct external case conferences to develop long term goals for members and to establish effective communication.Assist NP with administrative work for member’s who are considered part of our internal Primary Care PracticeParticipate in projects within the MA Market Created cell phone policy, process, and procedureScheduled patients for vaccinations during the COVID19 Home Vaccine Sprint Created a home visit template for Community Health Partners to use during member home visits

Case Manager/Geriatric Support Services Coordinator • Manage a case load of 100+ members, 65 and over• Work hand in hand with member’s Senior Care Options (SCO) health insurance to coordinate all around care• Conduct in-person and telephonic assessments based off of members health rating category• Identify member’s needs and create a care plan that allows member the ability to remain living in the community • Connect members with appropriate community-based services when needed • Document all assessments and interactions within the SAMS program as well as the appropriate SCO’s platform • Manage the day to day questions and concerns regarding member’s in-home services and needs

Program Operations Coordinator • Manage and prepare for evening adult education classes • Welcome and assist students to their respective classes each night • Assist students with registering for classes • Assist in creating and reviewing catalogs for each session • Create and manage the current CNA program • Manage in-going and out-going phone calls for Assabet After Dark • Obtain and manage student workers to assist adult students find their classrooms each night • Operate SchoolDude (room booking application) for the entire school for day and evening classes/events• Book outside organizations and handle payments for outside organizations renting space

Create and manage residency program/residents during the 5 year program Prepare and deliver resident/program evaluationsManage rea ports regarding resident progressManage resident case logs and duty hoursOrganize resident applications, schedule resident interviews, manage the flow during the interview daysSchedule all academic conferencesPlan visiting professor trips and organize three day stay for each professor Manage daily requests by faculty and residents regarding academic inquires Peri-Op surgical home project manager - involves meeting coordination and patient education product development Attend conferences related to residency on a yearly basis Manage and update UMass Urology website

Manage a case load of members 75+ that are 65 years of age and overFirst point of contact for NaviCare membersSchedule and execute home visits with member’s and NaviCare teamAssess members overall physical and emotional health and create care plan with care team (Nurse Case Manager, Social Worker, and Primary Care Physician)Follow up with members on a quarterly basis via phone or home visit to reevaluate needs and health status Establish members overall health goalAct as a liaison between member and providersAdvocate for member’s health and service needs Document all interactions with members and providers Communicate with UMass Primary Care Physicians on members needs using Allscripts and inter-office hoursAttend meetings and work with the UMass Memorial staff on organizing procedures for patient coordination on the UMass Memorial Initiative Scheduling members medical appointments and coordinating transportation for appointments

Assistant to the college nurseEnter student immunizations into BannerRun immunization reports for multiple departmentsSupervise work study studentCommunicate with Student Health 101, a online health magazine Assist the Student Activities department during student events (i.e. New Student Orientation, Evening of Excellence, Graduation)Triage incoming students looking for medical careTrack yearly budgetMaintain office and medical suppliesOrganize and file student health forms and related documents

Support VP of International Human Resources, two HR Business Partners, and Director of Human ResourcesCreate new hire paperwork, conduct new hire orientation, onboard new employees into the systemCreate exit paperwork, schedule exit interviews, and terminate employees in the systemVerify completed background checks and produce verification letters for employees Direct contact for employees for human resources related questionsReceive and handle employment verification requests from outside companiesCreate Org Charts using Org Plus upon requestCode and process invoicesMaintain file roomMaintain and order office supplies

Medical Secretary/Education Coordinator for the UMass Medical SchoolSupport 12 physicians / nurse practitioners and 13 residentsOrganize meetings (i.e. Diabetic Group Visits, Faculty Meetings, etc.)Issue reimbursements and billsCreate schedules, maintain files, and administer/tally scoring for the medical students’ clerkship at Hahnemann Family HealthOrganize resident applicant foldersMeeting MinutesMaintain and order office supplies Create and organize patient correspondence lettersMaintain Hahnemann Library as well as create and maintain lending Library

Scheduled Meetings and ConferencesOrganized Outlook Calendar Coordinated Travel and ExpensesReimbursements

Temporary administrative assistant and accounts payable employee at the Worcester Jewish Community CenterAnswered phone calls, data entry, processed paperwork and fees, welcomed guests and answered questionsEntered invoices, ran checks, and handled petty cash

Non-profit organization providing children and families the tools to grow and lead fulfilling livesNon-Profit Summer Counselor InternshipAssisted in organizing summer program activities for foster children by calling various organizations for donationsDrove and supervised children (ages 3-18) to and from designated activity locations throughout Massachusetts during the summer program Wrote weekly progress reports describing each child’s emotional stability and progress in social situationsParticipated in home visits of the foster parents and foster children to asses and verify that the surroundings are suitable for the children